Mark Britton

Examiner
DISC Type : sc

Area Customer Delivery Manager at British Gas

City Of Peterborough, England, United Kingdom

Overview

Mark Britton is the Area Customer Delivery Manager at British Gas, where he has cultivated a long-term career. He has progressed through several management roles in technical support, customer delivery, and performance improvement, demonstrating deep operational expertise. Mark also holds an IOSH Managing Safety certification.

Mark has advanced through at least five distinct management positions, all within British Gas, highlighting his significant commitment to the company.

Personality Overview

Unexpressive

Process Oriented

Overcautious

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Customer Delivery
His career progression at British Gas, culminating in his role as Area Customer Delivery Manager, highlights his extensive experience in this field.
Operational Performance
His past role as a Growth & Performance Manager indicates a strong focus on driving efficiency and service quality within his teams.
Workplace Safety
Holds certifications in "Principles of Health & Safety" and "IOSH Managing Safety, " showing a professional commitment to safe working environments.

Media Appearances

Mark has no verified media appearances

Work History

9-2022
Area Customer Delivery Manager at British Gas
12-2020 - 9-2022
Growth & Performance Manager at British Gas
4-2017 - 12-2020
Customer Delivery Manager at British Gas
8-2015 - 4-2017
Service Manager at British Gas
8-2007 - 8-2015
Technical Support Manager at British Gas

Education

Mark has no verified education history

More Information

Social Presence :

Prographics :

Exp : 30 Location : City Of Peterborough, England, United Kingdom Job Level : Middle Designation : Area Customer Delivery Manager at British Gas
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Mark

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Mark take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Mark

Personality Compatibility


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