Mark Cronin

Wildcard
DISC Type : cis

Product Manager at ISS Facility Services UK

London, England, United Kingdom

Overview

Mark is a Product Manager at ISS Facility Services UK, responsible for the "WorkModes" workplace proposition. He holds a Business Management MSc with Distinction from Cardiff University and is a graduate of the ISS Global Management Trainee Programme, which included several rotations and international experience.

His background suggests a strong interest in major sporting events, having previously held roles at prestigious venues like the Wimbledon Championships, Principality Stadium, and the Royal Wimbledon Golf Club. This indicates a familiarity with high-pressure, large-scale hospitality environments.

Unique fact: As part of his management training, Mark completed an international placement in Denmark focusing on account management and IT solutions.

Personality Overview

Friendly But Slow

ROI Driven

Requires Proof

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell

Topics They Care About

Workplace Solutions
As a Product Manager for ISS's "WorkModes" proposition, he is directly involved in shaping modern workplace environments for clients.
Management Development
He has posted multiple times about the value of the ISS Global Management Trainee Programme, indicating a focus on leadership and career growth.
Digital Deployment
One of his graduate trainee placements focused specifically on the digital deployment of food and workplace solutions, showing experience in tech implementation.

Media Appearances

Mark has no verified media appearances

Work History

7-2025
Product Manager at ISS Facility Services UK
9-2023 - 7-2025
Graduate Management Trainee at ISS Facility Services UK
5-2021 - 5-2023
Bar Staff at Royal Wimbledon Golf Club
8-2020 - 4-2021
Customer Service Assistant at Morrisons
6-2019 - 6-2022
Court Attendant at Wimbledon

Education

9-2022 - 9-2023
MSc from Cardiff University / Prifysgol Caerdydd
2019 - 2023
Bachelor of Science - BS from Cardiff University / Prifysgol Caerdydd

More Information

Social Presence :

Prographics :

Exp : 6 Location : London, England, United Kingdom Job Level : Middle Designation : Product Manager at ISS Facility Services UK
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Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Help them understand the risk aspect fully while inspiring confidence
  • Ask them questions to understand their needs better while staying affable
  • Persuade objectively how your product will help them achieve their goals

DONT's

  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic
  • Avoid phrases like ‘trust me’, ‘you will just love it’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Mark

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Mark take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Mark

Personality Compatibility


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