Mark Herlihy
Observer · DISC type icMark Herlihy is an experienced Head of Customer Service with a background in financial services and utilities. He specializes in leading operational change and cultivating customer-centric teams in both B2C and B2B environments, ensuring compliance in highly regulated sectors.
He has a proven track record of improving brand reputation, highlighted by a significant improvement to a previous companys Trustpilot score under his leadership.
Read the full overview →How Mark shows up
They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation. They are generally good communicators and can be hard to convince.
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Influence (I)
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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