Mark Shadwell

Questioner
DISC Type : c

Divisional Operations Director at Co-op

United Kingdom

Overview

Mark is an experienced retail professional and the Divisional Operations Director at Co-op, where he has held several leadership roles. He is a strong sales professional skilled in coaching, performance management, and team leadership, and is a graduate of Croydon College.

He recently gathered his London store management team to share exciting plans and support for the divisions future.

Personality Overview

Price-Sensitive

Value Seeker

Not Easily Convinced

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Retail Operations
He has a demonstrated history in the retail industry, holding multiple operations-focused roles including Area Manager and Head of Operations at Co-op.
Team Leadership
He recently brought his London store management team together to align on the division's exciting future plans and support.
Ethical Sourcing
He actively champions Co-op's involvement in Fairtrade Fortnight, advocating for a better way of doing business for producers worldwide.

Media Appearances

Mark has no verified media appearances

Work History

5-2025
Divisional Operations Director at Co-op
7-2017 - 6-2025
Head of Operations Multi Mission at the Co-op at Co-op
1-2010 - 6-2017
Area Manager at Co-op

Education

1997 - 1998
HNC from Croydon College
1994 - 1996
A-Level in Politics from South and West Kent College, Tonbridge

More Information

Social Presence :

Prographics :

Exp : 15 Location : United Kingdom Job Level : Mid-senior Designation : Divisional Operations Director at Co-op
URL has been copied!

Insights For Selling To Mark

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mark is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Mark

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mark move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Mark take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Mark

Personality Compatibility


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