Mary Heidenreich Butner

Critic
DISC Type : C

Senior Customer Success Manager at nCino, Inc.

Wilmington, North Carolina, United States

Overview

Mary has no verified overview

Personality Overview

Precise

ROI Driven

Negotiator

They are quite likely to negotiate on pricing or other key terms.  They don’t appreciate bells and whistles unless backed by data. They prefer to do logical analysis and value evidence over emotions.

Topics They Care About

Mary has no verified topics they care about

Media Appearances

Mary has no verified media appearances

Work History

6-2023
Senior Customer Success Manager at nCino, Inc.
3-2021
Customer Success Manager at nCino, Inc.
11-2015 - 12-2020
Customer Success Manager II at Live Oak Bank
9-2013 - 9-2015
Director of Business Development- Office of Eric Lytle at Northwestern Mutual
9-2007 - 5-2008
Accounting Human Resources at A GOODNIGHT SLEEPSTORE INC

Education

2000 - 2002
Bachelor of Science - BS from North Carolina State University
1998 - 2000
Education details unavailable from Meredith College

More Information

Social Presence :

Prographics :

Exp : 13 Location : Wilmington, North Carolina, United States Job Level : Middle Designation : Senior Customer Success Manager at nCino, Inc.
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Insights For Selling To Mary

During A Call Or A Meeting

DO's

  • Be ready to answer many clarity-seeking questions and requests for information
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories
  • Don’t forget to mention how you compare to competition on both features and pricing

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Do not use very emotional or colorful language
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mary is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Mary

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Mary move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Mary take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Mary

Personality Compatibility


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