Maryrose B.

Go-getter
DISC Type : d

SVP Head of Customer Care Center at Atlantic Union Bank

Washington, District of Columbia, United States

Overview

Maryrose B. is the SVP Head of the Customer Care Center at Atlantic Union Bank, bringing over 20 years of experience in call center management. An AI-driven and DEI-certified leader with a Master of Science from the University of Maryland, she focuses on process improvement and digital transformation. Colleagues describe her as an effective leader, mentor, and problem-solver.

Outside of work, Maryrose is a passionate advocate for cancer research and funding, a commitment stemming from her personal experience as a cancer survivor. She actively engages in community and legislative outreach, meeting with state senators and delegates to help raise awareness and support for the cause.

As a cancer survivor, she personally advocates with state legislators in Maryland for increased cancer research funding.

Personality Overview

Fast-Paced

Direct & Candid

Vision Oriented

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They care equally about the product and its potential impact. They respond well to confident salespeople.

Topics They Care About

AI in Customer Care
Her headline identifies her as an "AI-Driven Leader" and she holds a certification in "Artificial Intelligence in the Contact Center", showing a focus on leveraging new technology.
DEI & Team Building
As a DEI-certified professional, she is passionate about creating highly-effective, engaged, and diverse teams through dedicated training, coaching, and feedback.
Cancer Research Advocacy
As a survivor, she is personally committed to raising awareness and funding for cancer research, including advocating directly with state legislators.

Media Appearances

Maryrose has no verified media appearances

Work History

7-2024
SVP Head of Customer Care Center at Atlantic Union Bank
9-2021 - 7-2024
Vice President of Contact Center at Northwest Federal Credit Union
2-2017 - 9-2021
Director of Member Services at State Department Federal Credit Union
7-2016 - 1-2017
Director of Contact Center at MAXIMUS
5-2013 - 7-2016
Deputy Director at MAXIMUS

Education

2021 - 2021
Certification from eCornell
2018 - 2020
Master of Science - MS from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 28 Location : Washington, District of Columbia, United States Job Level : Leadership Designation : SVP Head of Customer Care Center at Atlantic Union Bank
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Insights For Selling To Maryrose

During A Call Or A Meeting

DO's

  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Stress on the business value that your product offers
  • Be crisp while making the pitch

DONT's

  • Refrain from asking too many questions
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Maryrose is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Maryrose

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Maryrose move?

  • Their decision making speed is somewhere in the middle.
  • Can Maryrose take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Maryrose

Personality Compatibility


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