Maryrose B. in

Maryrose B.

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SVP Head of Customer Care Center at Atlantic Union Bank
📍 Washington, District of Columbia, United States

Maryrose B. is the SVP Head of the Customer Care Center at Atlantic Union Bank, bringing over 20 years of experience in call center management. An AI-driven and DEI-certified leader with a Master of Science from the University of Maryland, she focuses on process improvement and digital transformation. Colleagues describe her as an effective leader, mentor, and problem-solver.

Outside of work, Maryrose is a passionate advocate for cancer research and funding, a commitment stemming from her personal experience as a cancer survivor. She actively engages in community and legislative outreach, meeting with state senators and delegates to help raise awareness and support for the cause.

As a cancer survivor, she personally advocates with state legislators in Maryland for increased cancer research funding.

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Experience
28 Years
Current Role
SVP Head of Customer Care Center
Job Level
Leadership
Location
Washington, District of Columbia, United States
Personality Overview

How Maryrose shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Maryrose cares about

AI in Customer Care
Her headline identifies her as an "AI-Driven Leader" and she holds a certification in "Artificial Intelligence in the Contact Center", showing a focus on leveraging new technology.
DEI & Team Building
As a DEI-certified professional, she is passionate about creating highly-effective, engaged, and diverse teams through dedicated training, coaching, and feedback.
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Career

Work history

7-2024
SVP Head of Customer Care Center
Atlantic Union Bank
9-2021 - 7-2024
Vice President of Contact Center
Northwest Federal Credit Union
2-2017 - 9-2021
Director of Member Services
State Department Federal Credit Union
7-2016 - 1-2017
Director of Contact Center
MAXIMUS
5-2013 - 7-2016
Deputy Director
MAXIMUS
In the press

Media appearances

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Education
2021 - 2021
Certification
eCornell
2018 - 2020
Master of Science - MS
University of Maryland
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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