Matt Inks in

Matt Inks

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SVP of CX Centricity & Process Design at KeyBank
📍 Lakewood, Ohio, United States

Matt is the SVP of CX Centricity & Process Design at KeyBank, an operations management professional with over two decades of experience. A certified Six Sigma Black Belt from The University of Akron, colleagues describe him as an effective and innovative leader skilled in driving operational excellence and customer-centric process design.

He was a featured speaker at the OPEX Week Summer Summit, sharing his expertise alongside leaders from companies like Google, Meta, and Mastercard.

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Experience
26 Years
Current Role
SVP of CX Centricity & Process Design
Job Level
Leadership
Location
Lakewood, Ohio, United States
Personality Overview

How Matt shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Matt cares about

Operational Excellence
A core theme in his career, he speaks on OPEX and transformation at industry events. His focus is on reaching optimal performance for customers.
Process Improvement
As a Certified Six Sigma Black Belt, he has deep expertise in using continuous improvement and Lean Six Sigma methodologies to increase efficiencies and reduce costs.
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Career

Work history

9-2018
SVP of CX Centricity & Process Design
KeyBank
1-2015 - 9-2018
Director of Operational Excellence
Forest City Realty Trust
2-2014 - 1-2015
SVP Loan Services Internal Control
KeyBank
8-2011 - 2-2014
Enterprise Risk Management Black Belt
KeyBank
3-2008 - 8-2011
Asset Management Process Manager
KeyBank
In the press

Media appearances

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Education
1994 - 1998
Financial Management
The Ohio State University
2011 - 2011
Black Belt Certification
The University of Akron
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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