Matt is the SVP of CX Centricity & Process Design at KeyBank, an operations management professional with over two decades of experience. A certified Six Sigma Black Belt from The University of Akron, colleagues describe him as an effective and innovative leader skilled in driving operational excellence and customer-centric process design.
He was a featured speaker at the OPEX Week Summer Summit, sharing his expertise alongside leaders from companies like Google, Meta, and Mastercard.
Read the full overview →They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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