Matt Inks in

Matt Inks

Questioner · DISC type c
SVP of CX Centricity & Process Design at KeyBank
📍 Lakewood, Ohio, United States

Matt is the SVP of CX Centricity & Process Design at KeyBank, an operations management professional with over two decades of experience. A certified Six Sigma Black Belt from The University of Akron, colleagues describe him as an effective and innovative leader skilled in driving operational excellence and customer-centric process design.

He was a featured speaker at the OPEX Week Summer Summit, sharing his expertise alongside leaders from companies like Google, Meta, and Mastercard.

Read the full overview →
Experience
26 Years
Current Role
SVP of CX Centricity & Process Design
Job Level
Leadership
Location
Lakewood, Ohio, United States
Personality Overview

How Matt shows up

Not Easily Convinced
Value Seeker
Price-Sensitive

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They are more likely than others to negotiate on pricing and terms.

Priorities

Topics Matt cares about

Operational Excellence
A core theme in his career, he speaks on OPEX and transformation at industry events. His focus is on reaching optimal performance for customers.
Process Improvement
As a Certified Six Sigma Black Belt, he has deep expertise in using continuous improvement and Lean Six Sigma methodologies to increase efficiencies and reduce costs.
+4 more topics Login to view topics
Career

Work history

9-2018
SVP of CX Centricity & Process Design
KeyBank
1-2015 - 9-2018
Director of Operational Excellence
Forest City Realty Trust
2-2014 - 1-2015
SVP Loan Services Internal Control
KeyBank
8-2011 - 2-2014
Enterprise Risk Management Black Belt
KeyBank
3-2008 - 8-2011
Asset Management Process Manager
KeyBank
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1994 - 1998
Financial Management
The Ohio State University
2011 - 2011
Black Belt Certification
The University of Akron
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

Other KeyBank Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Matt. Free, 10 seconds.