Matthew Cantor

Energizer
DISC Type : I

Senior Director, Customer Experience at Sign In Solutions | Visitor Management System

Freeland, England, United Kingdom

Overview

Matthew is an accomplished IT and Software Development Leader with a history of managing the complete software lifecycle and leading technical teams of over 100 people. People who have worked with him describe him as an outstanding and empowering leader with a broad base of technical and managerial experience. He holds a BSc from the University of Reading and is a Certified ScrumMaster.

He has extensive experience managing high-volume, customer-facing applications in sectors like wealth management, insurance, and telecommunications.

Personality Overview

Imaginative

Big Picture Person

Full Of Energy

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are naturally enthusiastic, so take their promise with a pinch of salt. Unlike C or D types, they are vocal with their opinions but not so much with their questions.

Topics They Care About

Customer Experience
His current role as Senior Director of Customer Experience at Sign In Solutions is focused on enhancing the customer journey and managing visitor management systems.
IT Operations
Previously directed IT operations, managing global command centers, company infrastructure, and overseeing business continuity and disaster recovery enhancements.
Agile Methodologies
As a Certified ScrumMaster, he has deep experience managing the full software lifecycle, including requirements, development, testing, and support.

Media Appearances

Matthew has no verified media appearances

Work History

9-2024
Senior Director, Customer Experience at Sign In Solutions | Visitor Management System
Portfolio Delivery Manager at Intellect Design Arena Ltd.
Vice President Of Technology at Corestream
Director of IT Operations at UPC Insurance
Senior Director - Technology at Syniverse Technologies

Education

1985 - 1988
BSc. with Honors from University of Reading

More Information

Social Presence :

Prographics :

Exp : 1 Location : Freeland, England, United Kingdom Job Level : Senior Designation : Senior Director, Customer Experience at Sign In Solutions | Visitor Management System
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Insights For Selling To Matthew

During A Call Or A Meeting

DO's

  • Share some stories about how you you have helped people in similar positions succeed
  • Talk anecdotally about the customer experience that your product offers
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Matthew

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Matthew move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Matthew take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Matthew

Personality Compatibility


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