Matthew J. McEnery

Inquirer
DISC Type : dc

Strategic Account Director at Total Expert

Greater Minneapolis-St. Paul Area, United States

Overview

Matthew is a Strategic Account Director at Total Exper with a background in law, holding a JD from the University of St. Thomas School of Law. He has progressed through multiple senior customer success roles within the company, demonstrating deep expertise in managing strategic client relationships in the financial services software industry.

Based on his education at Augsburg University and the University of St. Thomas, both located in Minnesota, Matthew has strong local ties. His career has been centered in the St. Louis Park area, suggesting a deep connection to the local community and professional network.

His legal education provides a unique foundation for his customer success and account director roles.

Personality Overview

ROI Conscious

Hard To Convince

Demanding

They respond well to confident salespeople.  They don’t always try to control the conversation but neither do they like yielding it fully. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Customer Success
His entire career progression at Total Exper, from Senior Manager to Strategic Account Director, has been focused on customer success and strategic account management.
Team Growth
Multiple posts in his feed are dedicated to promoting open roles and encouraging talented individuals to join his growing team, indicating a focus on team building.
FinTech SaaS
He works for Total Expert, a SaaS company that provides a Marketing Operating System specifically for the financial services industry.

Media Appearances

Matthew has no verified media appearances

Work History

10-2025
Strategic Account Director at Total Expert
4-2023 - 11-2025
Principal Strategic Customer Success Manager at Total Expert
8-2022 - 5-2023
Manager, Customer Success at Total Expert
4-2022 - 8-2022
Sr. Strategic Customer Success Manager at Total Expert
3-2021 - 4-2022
Senior Customer Success Manager at Total Expert

Education

2011 - 2014
JD from University of St. Thomas School of Law
2007 - 2010
Bachelor of Arts from Augsburg University

More Information

Social Presence :

Prographics :

Exp : N/A Location : Greater Minneapolis-St. Paul Area, United States Job Level : N/A Designation : Strategic Account Director at Total Expert
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Insights For Selling To Matthew J.

During A Call Or A Meeting

DO's

  • Tell them that you are there to help them create visible impact within their organization
  • Make sure that you you respond to any queries from them quickly
  • Stress on the business value that your product offers

DONT's

  • Do not give up if they are not convinced, try again with a different approach
  • Don't try too hard to get friendly, let it happen with time
  • Refrain from asking too many questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Matthew J. is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Matthew J.

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Matthew J. move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Matthew J. take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Matthew J.

Personality Compatibility


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