Meghan Haenn
Login to view DISC.Meghan Haenn leads High-Touch Customer Success at Intercom, focusing on driving business outcomes for the companys largest customers. Her career includes leadership roles in customer success at Slack. She holds a Bachelor of Arts from Wake Forest University and a Master of Public Administration from New York University.
Beyond her professional focus, Meghan has a keen interest in analyzing business and cultural trends. She draws inspiration from diverse sources, including using cultural icon Taylor Swift as a framework to discuss the evolution of the Customer Success Manager role in the SaaS industry.
She recently delivered a talk titled “Outcomes Over Everything” at CS Week, using Taylor Swifts career to illustrate shifts in the industry.
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