Meghan Haenn

Inspirer
DISC Type : id

Sr. Director, Global High Touch Customer Success at Intercom

Philadelphia, Pennsylvania, United States

Overview

Meghan Haenn leads High-Touch Customer Success at Intercom, focusing on driving business outcomes for the companys largest customers. Her career includes leadership roles in customer success at Slack. She holds a Bachelor of Arts from Wake Forest University and a Master of Public Administration from New York University.

Beyond her professional focus, Meghan has a keen interest in analyzing business and cultural trends. She draws inspiration from diverse sources, including using cultural icon Taylor Swift as a framework to discuss the evolution of the Customer Success Manager role in the SaaS industry.

She recently delivered a talk titled “Outcomes Over Everything” at CS Week, using Taylor Swifts career to illustrate shifts in the industry.

Personality Overview

Confident & Optimistic

Achievment Oriented

Fast Adopter

They usually prefer to drive the conversation.  They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Outcomes-Driven Success
Her recent talk, “Outcomes Over Everything, ” focused on redefining the CSM role around dynamic, outcomes-driven models rather than predictable subscriptions.
AI in Customer Support
Actively hiring and building a team to help customers quantify the value of AI-powered support, showing a strong focus on this emerging technology.
Value Consulting
She is hiring for a founding Value Consultant role, indicating a focus on building playbooks to demonstrate tangible product value to prospects and customers.

Media Appearances

Meghan has no verified media appearances

Work History

9-2025
Sr. Director, Global High Touch Customer Success at Intercom
11-2024 - 9-2025
Global Director, High Touch Customer Success at Intercom
11-2023 - 11-2024
Head of Customer Success | Comms & Media at Slack
5-2022 - 11-2023
Head of Customer Success | Healthcare & Life Sciences at Slack
5-2018 - 4-2022
Customer Success Manager at Slack

Education

2006 - 2010
Bachelor of Arts from Wake Forest University
2013 - 2015
Master of Public Administration (MPA) from New York University

More Information

Social Presence :

Prographics :

Exp : 7 Location : Philadelphia, Pennsylvania, United States Job Level : Senior Designation : Sr. Director, Global High Touch Customer Success at Intercom
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Insights For Selling To Meghan

During A Call Or A Meeting

DO's

  • Look like someone who is on top of their game
  • Get them to a point where they are ready to bat for your product internally
  • Keep your pitch focused on the impact but insert some anecdotes into it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be too verbose or overly friendly; a little bit, however, is fine
  • Don't be unorganized, be prepared for the pitch

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Meghan is

  • Belief in the value of the product, relationship and a sense of accomplishment matter the most.
  • Will you ever get a clear answer from Meghan

  • They are not shy of saying no if they do not develop trust in your product.

Insights For Deal Planning

    How fast (or slow) will Meghan move?

  • If they develop confidence in your product and you, then they can make fast decisions.
  • Can Meghan take some risk or not?

  • If necessary, they have the ability to take risky decisions.

You And Meghan

Personality Compatibility


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