Melissa Merrill

Commander
DISC Type : D

Senior Director, Customer Operations at MoneyLion

Salt Lake City Metropolitan Area, United States

Overview

Melissa has no verified overview

Personality Overview

Impact-Driven

Strong-Willed

Very Quick

More than the product, they care about the impact of the product.  They prefer to be the ones controlling the conversation or defining the terms. They are not always relationship oriented.

Topics They Care About

Melissa has no verified topics they care about

Media Appearances

Melissa has no verified media appearances

Work History

2-2025
Senior Director, Customer Operations at MoneyLion
4-2023 - 2-2025
Director of Customer Operations at MoneyLion
1-2021 - 4-2023
Senior Manager Customer Excellence at MoneyLion
12-2019 - 2-2021
Customer Excellence Manager at MoneyLion
4-2011 - 7-2019
Senior Operations Manager at Marriott Vacations Worldwide

Education

2011 - 2015
Bachelor of Science (B.S.) from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 27 Location : Salt Lake City Metropolitan Area, United States Job Level : Senior Designation : Senior Director, Customer Operations at MoneyLion
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Insights For Selling To Melissa

During A Call Or A Meeting

DO's

  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Objectively showcase the impact that your product creates
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t take too much time in sending them information if they ask for any
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Melissa is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Melissa

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Melissa move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Melissa take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Melissa

Personality Compatibility


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