Michael Domschat

Questioner
DISC Type : c

Líder Especialista de Pós-Vendas at BYD Brasil

Campinas, São Paulo, Brazil

Overview

Michael is an automotive industry veteran with over 28 years of experience at Volkswagen, specializing in after-sales, quality, and technical services. He now applies this deep expertise as an After-Sales Specialist Leader at BYD Brasil. He holds a degree in Electronic Technology.

After a 28-year career at Volkswagen do Brasil, he transitioned to a leadership role at the electric vehicle manufacturer BYD Brasil.

Personality Overview

Not Easily Convinced

Price-Sensitive

Systematic

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They prefer to fully evaluate every situation.

Topics They Care About

After-Sales Strategy
His entire career, including his current leadership role at BYD and 28 years at Volkswagen, has been focused on after-sales, technical assistance, and service techniques.
Automotive Quality Management
Previously worked as a Senior Measures Inspector at Volkswagen, responsible for calibration, metrology, and maintaining the Quality Management System.
Technical Literature
His responsibilities at BYD include preparing, revising, and planning technical content for workshop and on-board literature, a key part of the customer experience.

Media Appearances

Michael has no verified media appearances

Work History

12-2024
Líder Especialista de Pós-Vendas at BYD Brasil
1-2024 - 12-2024
Especialista de Pós-Vendas at BYD Brasil
11-2000 - 1-2022
Analista de Assistência Técnica sênior at Volkswagen do Brasil
8-1995 - 10-2000
Inspetor de Medidas sênior at Volkswagen do Brasil
7-1993 - 7-1995
Agente de produção at Volkswagen do Brasil

Education

Graduação em Tecnologia Eletrônica from Faculdades Integradas Senador Flaquer

More Information

Social Presence :

Prographics :

Exp : 30 Location : Campinas, São Paulo, Brazil Job Level : N/A Designation : Líder Especialista de Pós-Vendas at BYD Brasil
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Tell them that you will come back if you don’t have a good answer for a question
  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Michael

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Michael take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Michael

Personality Compatibility


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