Michael G.

Critic
DISC Type : C

Customer Success Manager at Everbridge

Toronto, Ontario, Canada

Overview

Michael is an experienced Customer Success Manager with a history at Everbridge, xMatters, and Jive Software. He combines his customer-facing expertise with a strong technical background in SaaS and workflow automation, holding an Ontario College Advanced Diploma and IT Alerting certifications. Colleagues describe him as a quick, tenacious learner with strong communication skills.

Outside of work, Michael is a proponent of remote work as a means to rebuild communities and improve housing affordability. He is passionate about personal growth and believes in looking beyond the resume to see a persons full potential, a perspective he shares in his professional life.

He honed his communication skills, which are critical to his success today, by deliberately practicing talking with customers while working at Starbucks to get through college.

Personality Overview

Critic

ROI Driven

Negotiator

They prefer to analyze logically and value objective facts over emotions.  They are quite likely to negotiate on pricing or other key terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Customer Success
His career is centered on this role. He shares thoughts on balancing optimism and realism with customers and optimizing success programs based on business initiatives.
Workflow Automation
This was a specific focus area listed during his tenure as a Customer Success Manager at Everbridge, indicating direct experience and interest.
Technical Troubleshooting
His background as a Backline Technical Support Engineer at Jive involved debugging complex defects, bridging the gap between customer experience and emerging SaaS technologies.

Media Appearances

Michael has no verified media appearances

Work History

5-2021
Customer Success Manager at Everbridge
2-2021
Customer Success Manager at xMatters, inc
1-2020 - 2-2021
Customer Success Manager at Jive Software
1-2018 - 1-2020
Backline Technical Support Engineer - Edge Team at Jive Software
8-2017 - 8-2018
Backline Technical Support Engineer - L2 at Jive Software

Education

2013 - 2016
Ontario College Advanced Diploma from George Brown College

More Information

Social Presence :

Prographics :

Exp : N/A Location : Toronto, Ontario, Canada Job Level : N/A Designation : Customer Success Manager at Everbridge
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.
  • Tell them what ROI they can expect
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Michael

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They are neither the fastest nor the slowest decision makers, they are somewhere in the middle.
  • Can Michael take some risk or not?

  • They can bear some risk if their analysis backs the decision.

You And Michael

Personality Compatibility


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