Michael is an experienced Customer Success Manager with a history at Everbridge, xMatters, and Jive Software. He combines his customer-facing expertise with a strong technical background in SaaS and workflow automation, holding an Ontario College Advanced Diploma and IT Alerting certifications. Colleagues describe him as a quick, tenacious learner with strong communication skills.
Outside of work, Michael is a proponent of remote work as a means to rebuild communities and improve housing affordability. He is passionate about personal growth and believes in looking beyond the resume to see a persons full potential, a perspective he shares in his professional life.
He honed his communication skills, which are critical to his success today, by deliberately practicing talking with customers while working at Starbucks to get through college.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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