Michael G. in

Michael G.

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Customer Success Manager at Everbridge
📍 Toronto, Ontario, Canada

Michael is an experienced Customer Success Manager with a history at Everbridge, xMatters, and Jive Software. He combines his customer-facing expertise with a strong technical background in SaaS and workflow automation, holding an Ontario College Advanced Diploma and IT Alerting certifications. Colleagues describe him as a quick, tenacious learner with strong communication skills.

Outside of work, Michael is a proponent of remote work as a means to rebuild communities and improve housing affordability. He is passionate about personal growth and believes in looking beyond the resume to see a persons full potential, a perspective he shares in his professional life.

He honed his communication skills, which are critical to his success today, by deliberately practicing talking with customers while working at Starbucks to get through college.

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Current Role
Customer Success Manager
Location
Toronto, Ontario, Canada
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Customer Success
His career is centered on this role. He shares thoughts on balancing optimism and realism with customers and optimizing success programs based on business initiatives.
Workflow Automation
This was a specific focus area listed during his tenure as a Customer Success Manager at Everbridge, indicating direct experience and interest.
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Career

Work history

5-2021
Customer Success Manager
Everbridge
2-2021
Customer Success Manager
xMatters, inc
1-2020 - 2-2021
Customer Success Manager
Jive Software
1-2018 - 1-2020
Backline Technical Support Engineer - Edge Team
Jive Software
8-2017 - 8-2018
Backline Technical Support Engineer - L2
Jive Software
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2013 - 2016
Ontario College Advanced Diploma
George Brown College
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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