Michael Pullin in

Michael Pullin

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Director of Customer Operations at OVO
📍 Bristol, England, United Kingdom

Michael Pullin is the Director of Customer Operations at OVO, where he has advanced through multiple leadership positions. With previous experience at Lloyds Banking Group and a LEAN Basics certification, his expertise lies in operational management and process improvement. He holds a Bachelor of Science from the University of the West of England.

Michael has demonstrated significant career growth and loyalty at OVO, progressing from a Senior Manager to his current Director role.

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Current Role
Director of Customer Operations
Location
Bristol, England, United Kingdom
Personality Overview

How Michael shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Michael cares about

Customer Operations
As the Director of Customer Operations at a major energy supplier, he is deeply involved in managing customer-facing teams and ensuring service excellence.
Process Improvement
He holds a LEAN Basics (Green Belt equivalent) certification, indicating a strong focus on driving efficiency and operational excellence within his teams.
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Career

Work history

11-2025
Director of Customer Operations
OVO
5-2020 - 12-2025
Head of Industry Operations
OVO
2-2017 - 5-2020
Senior Industry Operations Manager
OVO
2-2010 - 3-2012
Mortgage Collections Team Manager
Lloyds Banking Group
In the press

Media appearances

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Education
2004 - 2007
Bachelor of Science (BSc)
University of the West of England
1997 - 2002
Education details unavailable
rednock school
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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