Michael Pullin

Questioner
DISC Type : c

Director of Customer Operations at OVO

Bristol, England, United Kingdom

Overview

Michael Pullin is the Director of Customer Operations at OVO, where he has advanced through multiple leadership positions. With previous experience at Lloyds Banking Group and a LEAN Basics certification, his expertise lies in operational management and process improvement. He holds a Bachelor of Science from the University of the West of England.


Michael has demonstrated significant career growth and loyalty at OVO, progressing from a Senior Manager to his current Director role.

Personality Overview

Systematic

Value Seeker

Not Easily Convinced

They are more likely than others to negotiate on pricing and terms.  While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters. They prefer to analyze every situation thoroughly.


Topics They Care About

Customer Operations
As the Director of Customer Operations at a major energy supplier, he is deeply involved in managing customer-facing teams and ensuring service excellence.
Process Improvement
He holds a LEAN Basics (Green Belt equivalent) certification, indicating a strong focus on driving efficiency and operational excellence within his teams.
Team Leadership
Praised by colleagues for leading teams through change, he has a long track record of management at both OVO and Lloyds Banking Group.

Media Appearances

Michael has no verified media appearances

Work History

11-2025
Director of Customer Operations at OVO
5-2020 - 12-2025
Head of Industry Operations at OVO
2-2017 - 5-2020
Senior Industry Operations Manager at OVO
2-2010 - 3-2012
Mortgage Collections Team Manager at Lloyds Banking Group

Education

2004 - 2007
Bachelor of Science (BSc) from University of the West of England
1997 - 2002
Education details unavailable from rednock school

More Information

Social Presence :

Prographics :

Exp : N/A Location : Bristol, England, United Kingdom Job Level : N/A Designation : Director of Customer Operations at OVO
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Emphasise more on facts and measurable benefits
  • If you have a lower priced product compared to the competition, call out the same
  • Emphasize on objective proof of ROI, help them do a thorough evaluation

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Michael

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Michael take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Michael

Personality Compatibility


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