Michael Reilly

Trailblazer
DISC Type : DI

Vice President, Member Experience at Imagine360

Collegeville, Pennsylvania, United States

Overview

Michael Reilly is the Vice President of Member Advocacy at Imagine360, specializing in enhancing the member experience through robust advocacy and leadership. With a career focused on client services and operations, colleagues often describe him as knowledgeable, driven, and caring. He holds an A. S. in Business Administration from Ursinus College.

There is no publicly available information regarding Michaels personal life, hobbies, or interests outside of his professional career and achievements.

He is a recipient of the Patriot Award for his support of employees participating in Americas National Guard and Reserve Force.

Personality Overview

Friendly But Fast

Charismatic

Assertive

They respond better to a combination of speed and relationship.  They are charming and have the ability to align others behind their decisions. They do not mind taking risks and can make hard decisions, if necessary.

Topics They Care About

Member Advocacy
His current role and professional focus are centered on advocating for members' needs and improving their experience, a common theme in his recent activity.
Customer Experience
Has a long history of leadership in member and client services. He also received a Stevie Award for Innovation in Customer Service while at MRO.
Leadership & Mentoring
His professional summary and recommendations highlight a passion for building successful teams through coaching, empowerment, and leading with vision and values.

Media Appearances

Michael has no verified media appearances

Work History

6-2022
Vice President, Member Experience at Imagine360
1-2018 - 6-2022
Senior Director, Member Services at Imagine360
4-2017 - 12-2017
Director, Member Services at Imagine360
5-2009 - 12-2016
Vice President Client & Requester Services at MRO
3-2004 - 6-2008
Director, Contracts and Billing Administration at Iron Mountain

Education

A.S. Business Administration from Ursinus College
Education details unavailable from Bishop Kenrick High School

More Information

Social Presence :

Prographics :

Exp : 34 Location : Collegeville, Pennsylvania, United States Job Level : Senior Designation : Vice President, Member Experience at Imagine360
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Give them control of the sales process
  • Help them visualize the impact of their decision

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Avoid unnecessary negativity or slowness
  • Don’t hesitate from asking them how they truly feel about your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Michael

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Michael take some risk or not?

  • They can take risks if necessary.

You And Michael

Personality Compatibility


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