Michael Runda in

Michael Runda

Observer · DISC type ci
Retired at Freelance (Self employed)
📍 Englewood, Colorado, United States

Michael is a seasoned senior executive specializing in transforming customer success and service delivery. With a B. A. from Colgate University and an MBA from Adelphi University, he has a proven track record at firms like ServiceNow and Tekion. Colleagues describe him as visionary, inspirational, and charismatic.

He has driven double-digit improvements in gross margin, NPS, customer satisfaction, and service contract renewals.

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Experience
29 Years
Current Role
Retired
Job Level
Senior
Location
Englewood, Colorado, United States
Personality Overview

How Michael shows up

Value Driven
Curious
Assertive

They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Priorities

Topics Michael cares about

Digital Transformation
His career focus involves transforming service delivery and customer success, including a specific consultant role in this area at ServiceNow.
Customer Experience
A core theme of his professional history, with extensive experience leading global support operations at Tekion, ServiceNow, and Oracle to improve customer satisfaction.
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Career

Work history

5-2024
Retired
Freelance (Self employed)
2-2023
VP Global Support
Tekion Corp
2-2022 - 2-2023
Executive technologist
Palo Alto Strategy Group
4-2020 - 2-2022
Vice President of Global Support Operations
ServiceNow
1-2019 - 4-2020
Global Executive Customer Service Digital Transformation Consultant
ServiceNow
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
B.A.
Colgate University
MBA
Adelphi University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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