Michael Runda

Observer
DISC Type : ci

Retired at Freelance (Self employed)

Englewood, Colorado, United States

Overview

Michael is a seasoned senior executive specializing in transforming customer success and service delivery. With a B. A. from Colgate University and an MBA from Adelphi University, he has a proven track record at firms like ServiceNow and Tekion. Colleagues describe him as visionary, inspirational, and charismatic.


He has driven double-digit improvements in gross margin, NPS, customer satisfaction, and service contract renewals.

Personality Overview

Value Driven

Curious

Assertive

They are generally strong communicators and are not easy to convince.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They often ask many questions and rely heavily on information and documentation.

Topics They Care About

Digital Transformation
His career focus involves transforming service delivery and customer success, including a specific consultant role in this area at ServiceNow.
Customer Experience
A core theme of his professional history, with extensive experience leading global support operations at Tekion, ServiceNow, and Oracle to improve customer satisfaction.
Service Operations
A key skill and responsibility in his various VP of Global Support roles, focusing on operational efficiency and managing large, matrixed organizations.

Media Appearances

Michael has no verified media appearances

Work History

5-2024
Retired at Freelance (Self employed)
2-2023
VP Global Support at Tekion Corp
2-2022 - 2-2023
Executive technologist at Palo Alto Strategy Group
4-2020 - 2-2022
Vice President of Global Support Operations at ServiceNow
1-2019 - 4-2020
Global Executive Customer Service Digital Transformation Consultant at ServiceNow

Education

B.A. from Colgate University
MBA from Adelphi University

More Information

Social Presence :

Prographics :

Exp : 29 Location : Englewood, Colorado, United States Job Level : Senior Designation : Retired at Freelance (Self employed)
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Insights For Selling To Michael

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Help them realize that there is no personal risk in making this decision
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t rely excessively on your relationship with them to win the deal
  • Avoid making offhand commitments
  • Don’t try to rush them into a decision, provide all necessary information first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Michael

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Michael move?

  • They like to analyze well and then make their decisions.
  • Can Michael take some risk or not?

  • They systematically evaluate all decisions and are unlikely to take many risks.

You And Michael

Personality Compatibility


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