Michael V. DeCicco, MBA, CPXP, CAVS in

Michael V. DeCicco, MBA, CPXP, CAVS

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Director of Patient Experience and Culture at NYU Langone Health
📍 United States

Michael is the Director of Patient Experience and Culture at NYU Langone Health, where he leverages his expertise in process improvement and employee engagement to enhance patient-centered care. A dual-certified professional (CPXP, CAVS), he holds both an MBA and a BS from St. Josephs University New York.

He is passionate about giving back to his community and advancing his field. This is demonstrated through his active recruitment of volunteers, mentorship of fellow leaders preparing for certification exams, and initiatives that support the emotional well-being of patients and their families.

He was honored as the Graduate Speaker for his MBA Class of 2021 and received a "30 Under 30" award.

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Experience
11 Years
Current Role
Director of Patient Experience and Culture
Job Level
Mid-senior
Location
United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michael cares about

Patient-Centered Care
His entire career, certifications (CPXP), and current role are dedicated to improving the patient experience through strategy, culture, and process improvement.
Volunteer Management
He recently earned his Certified Administrator of Volunteer Services (CAVS) and actively posts about recruiting volunteers for various hospital programs.
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Career

Work history

4-2024
Director of Patient Experience and Culture
NYU Langone Health
5-2023 - 4-2024
Strategy Improvement Specialist
NYU Langone Health
10-2021 - 3-2023
Project Manager
Northwell Health
7-2020 - 10-2021
Employee Relations Specialist
Northwell Health
6-2017 - 7-2020
Patient & Customer Experience Coordinator
Northwell Health
In the press

Media appearances

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Education
Master of Business Administration - MBA
St. Joseph's University New York
Bachelor of Science - BS
St. Joseph's University New York
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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