Michael V. DeCicco, MBA, CPXP, CAVS

Questioner
DISC Type : c

Director of Patient Experience and Culture at NYU Langone Health

United States

Overview

Michael is the Director of Patient Experience and Culture at NYU Langone Health, where he leverages his expertise in process improvement and employee engagement to enhance patient-centered care. A dual-certified professional (CPXP, CAVS), he holds both an MBA and a BS from St. Josephs University New York.

He is passionate about giving back to his community and advancing his field. This is demonstrated through his active recruitment of volunteers, mentorship of fellow leaders preparing for certification exams, and initiatives that support the emotional well-being of patients and their families.

He was honored as the Graduate Speaker for his MBA Class of 2021 and received a "30 Under 30" award.

Personality Overview

Cautious & Analytical

Price-Sensitive

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Patient-Centered Care
His entire career, certifications (CPXP), and current role are dedicated to improving the patient experience through strategy, culture, and process improvement.
Volunteer Management
He recently earned his Certified Administrator of Volunteer Services (CAVS) and actively posts about recruiting volunteers for various hospital programs.
Leadership Mentorship
Contributes to the advancement of his field by participating in panel discussions to help other leaders prepare for their CPXP certification exams.

Media Appearances

Michael has no verified media appearances

Work History

4-2024
Director of Patient Experience and Culture at NYU Langone Health
5-2023 - 4-2024
Strategy Improvement Specialist at NYU Langone Health
10-2021 - 3-2023
Project Manager at Northwell Health
7-2020 - 10-2021
Employee Relations Specialist at Northwell Health
6-2017 - 7-2020
Patient & Customer Experience Coordinator at Northwell Health

Education

Master of Business Administration - MBA from St. Joseph's University New York
Bachelor of Science - BS from St. Joseph's University New York

More Information

Social Presence :

Prographics :

Exp : 11 Location : United States Job Level : Mid-senior Designation : Director of Patient Experience and Culture at NYU Langone Health
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Insights For Selling To Michael V.

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michael V. is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Michael V.

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Michael V. move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Michael V. take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Michael V.

Personality Compatibility


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