Michelle Mynhardt in

Michelle Mynhardt

Examiner · DISC type cs
Senior Director | Head of Brand Marketing and Customer Relations at Lufthansa
📍 Munich, Bavaria, Germany

Michelle Mynhardt is the Senior Director and Head of Brand, Marketing & Customer Relations at Lufthansa, with 13 years of experience in the consumer goods and retail sectors. Her career includes leadership roles at the LEGO Group and dm-drogerie markt, showcasing expertise in brand strategy and omnichannel marketing. She studied at Nelson Mandela University.

Michelle expresses a strong belief that good communication can inspire genuine change and connection beyond just capturing attention. She is interested in companies like The Walt Disney Company and BBC News, and retains a fondness for creative brands like LEGO, where she was formerly a Brand Director.

She has served as a jury member for both the Effie Germany and the Agency of the Year awards in 2025.

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Experience
14 Years
Current Role
Senior Director | Head of Brand Marketing and Customer Relations
Job Level
Senior
Location
Munich, Bavaria, Germany
Personality Overview

How Michelle shows up

Late Adopter
Unexpressive
Tough To Convince

They do not like taking risks at all and go for proven options in the end. They are heavily focused on quality and prefer doing things the right way, even if it takes time. They tend to have clarity about their needs and constraints, and are unlikely to over-promise.

Priorities

Topics Michelle cares about

Brand Trust
Her social media highlights that brand is trust, celebrating Lufthansa's image improvements and emphasizing that history is built on the trust of passengers and employees.
Creative Communication
She served on the jury for both the Effie Germany and the Agency of the Year awards in 2025, evaluating fresh ideas and effective marketing campaigns.
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Career

Work history

10-2024
Senior Director | Head of Brand Marketing and Customer Relations
Lufthansa
11-2022 - 10-2024
Head of Marketing and Communication
Lufthansa
8-2021 - 8-2022
Head of Marketing and Communication
dm-drogerie markt Deutschland
4-2018 - 8-2021
Brand Director Europe Central Marketing
LEGO Group
9-2016 - 3-2018
Senior Customer Development Manager Europe
LEGO Group
In the press

Media appearances

Lufthansa travels through 100 years of brand history with new campaign. Featured in Lufthansa Group Newsroom
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Lufthansa marks century of flight with immersive visuals. Featured in Marketing Report
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Education
2008 - 2009
Bachelor of Commerce - BCom
Nelson Mandela University
2006 - 2008
Vordiplom
ESB Business School, Reutlingen University
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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