Michelle Pascoe CSP

Captain
DISC Type : DS

C-Suite Podcast Host of The Michelle Pascoe Hospitality Podcast at The C-Suite Network

Bowral, New South Wales, Australia

Overview

Michelle Pascoe is the Founder & CEO of Optimum Operating Procedures and Services, with over 30 years of experience elevating leadership and customer service in the hospitality, gaming, and tourism industries. A Certified Speaking Professional and author, people often describe her as a "wealth of knowledge" and a "true thought leader. "

Outside of her professional endeavors, Michelle draws from her experiences as a mother and grandmother. She was raised on a turkey farm in rural New South Wales and educated at a small bush school, where she learned the value of teamwork from a very early age.

Unique fact: Michelle leverages her unique upbringing in a keynote presentation titled "The Art of Talking Turkey, " which focuses on effective communication within multigenerational teams.

Personality Overview

Long-Term Thinker

Decisive But Calm

Consummate Professional

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. Reading between the lines and seeing beyond your words comes naturally to them.

Topics They Care About

Leadership Development
She has a passion for developing middle managers, helping them transition from co-workers to confident leaders through her specialized training programs.
Customer Experience
As the author of "The VIP Principle, " she focuses on helping businesses deliver exceptional guest experiences that foster loyalty and drive growth.
Hospitality Culture
Believes that customer service problems are often culture problems, emphasizing the importance of building engaged, high-performing teams from within.

Media Appearances

Michelle has no verified media appearances

Work History

6-2025
C-Suite Podcast Host of The Michelle Pascoe Hospitality Podcast at The C-Suite Network
2015 - 2015
The VIP Principle - Author at The VIP Principle
7-1994
Founder & CEO at Optimum Operating Procedures and Services Pty Ltd
7-1994
Michelle Pascoe CSP at Michelle Pascoe CSP

Education

1974 - 1979
HSC from PLC Sydney

More Information

Social Presence :

Prographics :

Exp : 22 Location : Bowral, New South Wales, Australia Job Level : Leadership Designation : C-Suite Podcast Host of The Michelle Pascoe Hospitality Podcast at The C-Suite Network
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • During followups, use phone or text if needed, they should be fine
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer
  • You can spend time on BANT (or other qualification methodology) but keep it to the point

DONT's

  • Avoid putting conscious effort into relationship-building
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Michelle

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Michelle take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Michelle

Personality Compatibility


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