Michelle Pascoe CSP in

Michelle Pascoe CSP

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C-Suite Podcast Host of The Michelle Pascoe Hospitality Podcast at The C-Suite Network
📍 Bowral, New South Wales, Australia

Michelle Pascoe is the Founder & CEO of Optimum Operating Procedures and Services, with over 30 years of experience elevating leadership and customer service in the hospitality, gaming, and tourism industries. A Certified Speaking Professional and author, people often describe her as a "wealth of knowledge" and a "true thought leader. "

Outside of her professional endeavors, Michelle draws from her experiences as a mother and grandmother. She was raised on a turkey farm in rural New South Wales and educated at a small bush school, where she learned the value of teamwork from a very early age.

Unique fact: Michelle leverages her unique upbringing in a keynote presentation titled "The Art of Talking Turkey, " which focuses on effective communication within multigenerational teams.

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Experience
22 Years
Current Role
C-Suite Podcast Host of The Michelle Pascoe Hospitality Podcast
Job Level
Leadership
Location
Bowral, New South Wales, Australia
Personality Overview

How Michelle shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Michelle cares about

Leadership Development
She has a passion for developing middle managers, helping them transition from co-workers to confident leaders through her specialized training programs.
Customer Experience
As the author of "The VIP Principle, " she focuses on helping businesses deliver exceptional guest experiences that foster loyalty and drive growth.
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Career

Work history

6-2025
C-Suite Podcast Host of The Michelle Pascoe Hospitality Podcast
The C-Suite Network
2015 - 2015
The VIP Principle - Author
The VIP Principle
7-1994
Founder & CEO
Optimum Operating Procedures and Services Pty Ltd
7-1994
Michelle Pascoe CSP
Michelle Pascoe CSP
In the press

Media appearances

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Education
1974 - 1979
HSC
PLC Sydney
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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