Michelle Rivera

Inquirer
DISC Type : dc

Channel Manager- Agent SE at Cox Communications

Melbourne, Florida, United States

Overview

Michelle Rivera is a Channel Manager at Cox Communications with over 20 years of experience in technology. Her expertise lies in helping customers enhance productivity, operational efficiency, and security. She holds a Bachelor of Science from Barry University and is certified in cybersecurity.

The "Farmer of the Month" and "2016 Circle of Excellence" awards highlight her success in sales and account growth.

Personality Overview

ROI Conscious

Judgemental

Demanding

They respond well to confident salespeople.  They can be nudged to make faster decisions by offering what they value. They focus on objectivity in a pitch and pay little attention to bells and whistles.

Topics They Care About

Channel Partnerships
Her current role at Cox and previous roles at Lumen are partner-focused and revenue-driven, centered on building and managing channel relationships.
Business Security
Her headline mentions being an "SE Leader in Security Assets, " and she holds multiple certifications in cybersecurity, indicating a strong focus in this area.
Cloud Technologies
She frequently shares content related to cloud migration, AWS, and VMware, showing a keen interest in the evolving cloud landscape for enterprises.

Media Appearances

Michelle has no verified media appearances

Work History

5-2025
Channel Manager- Agent SE at Cox Communications
5-2025
Account Director Channel Manager Lumen SE at Lumen Technologies
Senior Account Manager, Public Sector Sled at Lumen Technologies
Director Account Manager Enterprise Sales at Lumen Technologies
Account Manager Outside Sales at AT&T

Education

2003 - 2008
Bachelor of Science (B.S.) from Barry University
2002 - 2006
Business Administration and Management from Barry University

More Information

Social Presence :

Prographics :

Exp : 1 Location : Melbourne, Florida, United States Job Level : Middle Designation : Channel Manager- Agent SE at Cox Communications
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Stress on the business value that your product offers
  • Highlight the competitive differentiation of your product
  • Tell them that you are there to help them create visible impact within their organization

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Michelle

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • Their decision making speed is somewhere in the middle.
  • Can Michelle take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Michelle

Personality Compatibility


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