Michelle Whitaker

Enthusiast
DISC Type : i

Head of Metering - Customer Services at Thames Water

Swindon, England, United Kingdom

Overview

Michelle Whitaker is a seasoned leader with over 20 years of experience in the water industry, currently serving as the Head of Metering at Thames Water. She specializes in leading large operational teams, driving business transformation, and implementing change. She is an alumna of Highworth Warneford School.

Michelle is passionate about continuous business improvement, fostering innovation within her sector, and championing the development of her team members. She actively seeks out new technologies and methodologies to enhance operational efficiency and customer service.

She has served as an industry expert and judge for "Water Dragons, " an innovation competition focused on the water sector.

Personality Overview

Story Driven

Non-Confrontational

Consensus Focused

They are more about building relationships than just cutting deals.  Unlike D or C types, they are convinced more by stories and testimonials. They are generally friendly, so be careful when relying on their word.

Topics They Care About

Water Industry Innovation
Actively involved in industry innovation, including serving as a judge for the "Water Dragons" competition to find new water sector technologies.
Business Transformation
Her speaker profiles highlight extensive experience in leading business transformation and change management within large operational teams.
People Development
Has a stated passion for developing people, indicating a focus on mentorship, team growth, and leadership within her role.

Media Appearances

Michelle has no verified media appearances

Work History

2-2018
Head of Metering - Customer Services at Thames Water
9-2015 - 1-2018
Metering Business Design Lead SAP IS-U System Implementation at Thames Water
8-2011 - 8-2015
Business Analyst at Thames Water

Education

1978 - 1983
Education details unavailable from Highworth Warneford School

More Information

Social Presence :

Prographics :

Exp : 14 Location : Swindon, England, United Kingdom Job Level : Mid-senior Designation : Head of Metering - Customer Services at Thames Water
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Insights For Selling To Michelle

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Invite them for a lunch or a drink/coffee
  • Give them the opportunity to lead the conversation where possible

DONT's

  • Don’t ask too many questions in one go, weave them into the flow
  • Avoid overloading them with too much information
  • Don’t be excessively objective, be like a storyteller with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Michelle is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Michelle

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Michelle move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Michelle take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Michelle

Personality Compatibility


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