Mish Cleghorn FCICM

Questioner
DISC Type : c

Head of Credit Control & Collections at Wave

United Kingdom

Overview

Mish Cleghorn is an experienced senior leader in the utilities industry, currently serving as the Head of Credit Control & Collections at Wave. Her expertise encompasses debt recovery, lean management, and large-scale contact center management. She holds a Bachelors degree from the University of Sunderland and is a recognized Fellow of her professional institute.

Based on her profile, she shows an interest in the operations and brand management of major global companies like The Walt Disney Company and Shell. She actively celebrates the successes and achievements of her team at Wave.

Unique fact: Mish holds the distinguished title of Fellow (FCICM), a senior level of membership within the credit management professional body.

Personality Overview

Cautious & Analytical

Not Easily Convinced

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Topics They Care About

Debt Recovery
Her entire career, including roles at Wave and npower, has been focused on leading debt recovery and collections for both home and business customers.
Team Leadership
She has extensive experience managing large teams of up to 220 employees and is actively involved in hiring new managers for her department at Wave.
Lean Management
Highlights "Lean Management" as a key skill in her professional headline, indicating a focus on process efficiency and continuous improvement in her operations.

Media Appearances

Mish has no verified media appearances

Work History

12-2019
Head of Credit Control & Collections at Wave
11-2016 - 12-2019
Home & Business Debt Recoveries & Prepayment Manager at npower
1-2016 - 11-2016
Third Parties Manager, Customer Collections at npower
12-2014 - 1-2016
Contact Centre Manager - Customer Service at npower
10-2013 - 12-2014
Operations Manager at npower

Education

2004 - 2008
Bachelor's degree from University of Sunderland

More Information

Social Presence :

Prographics :

Exp : 17 Location : United Kingdom Job Level : Mid-senior Designation : Head of Credit Control & Collections at Wave
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Insights For Selling To Mish

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mish is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Mish

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Mish move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Mish take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Mish

Personality Compatibility


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