Mish Cleghorn FCICM in

Mish Cleghorn FCICM

Questioner · DISC type c
Head of Credit Control & Collections at Wave
📍 United Kingdom

Mish Cleghorn is an experienced senior leader in the utilities industry, currently serving as the Head of Credit Control & Collections at Wave. Her expertise encompasses debt recovery, lean management, and large-scale contact center management. She holds a Bachelors degree from the University of Sunderland and is a recognized Fellow of her professional institute.

Based on her profile, she shows an interest in the operations and brand management of major global companies like The Walt Disney Company and Shell. She actively celebrates the successes and achievements of her team at Wave.

Unique fact: Mish holds the distinguished title of Fellow (FCICM), a senior level of membership within the credit management professional body.

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Experience
17 Years
Current Role
Head of Credit Control & Collections
Job Level
Mid-senior
Location
United Kingdom
Personality Overview

How Mish shows up

Cautious & Analytical
Not Easily Convinced
Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.

Priorities

Topics Mish cares about

Debt Recovery
Her entire career, including roles at Wave and npower, has been focused on leading debt recovery and collections for both home and business customers.
Team Leadership
She has extensive experience managing large teams of up to 220 employees and is actively involved in hiring new managers for her department at Wave.
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Career

Work history

12-2019
Head of Credit Control & Collections
Wave
11-2016 - 12-2019
Home & Business Debt Recoveries & Prepayment Manager
npower
1-2016 - 11-2016
Third Parties Manager, Customer Collections
npower
12-2014 - 1-2016
Contact Centre Manager - Customer Service
npower
10-2013 - 12-2014
Operations Manager
npower
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2004 - 2008
Bachelor's degree
University of Sunderland
Social presence
in
Behavioral profile

DISC profile (public)

c

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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