Mish Cleghorn is an experienced senior leader in the utilities industry, currently serving as the Head of Credit Control & Collections at Wave. Her expertise encompasses debt recovery, lean management, and large-scale contact center management. She holds a Bachelors degree from the University of Sunderland and is a recognized Fellow of her professional institute.
Based on her profile, she shows an interest in the operations and brand management of major global companies like The Walt Disney Company and Shell. She actively celebrates the successes and achievements of her team at Wave.
Unique fact: Mish holds the distinguished title of Fellow (FCICM), a senior level of membership within the credit management professional body.
Read the full overview →They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. It is quite likely of them to ask for pricing or other concessions. While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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