Mitch Howe

Commander
DISC Type : D

Head of Enterprise Customer Success and Solutions Engineering at Hivebrite

Kansas City, Missouri, United States

Overview

Mitch Howe leads Enterprise Customer Success and Solutions Engineering at Hivebrite, focusing on helping communities thrive. With an MBA from Texas Christian University and prior experience at IBM, he is known for his expertise in customer advocacy and value articulation. Colleagues and clients describe him as thoughtful, creative, personable, and respected.

Outside of work, Mitch has a diverse background that includes three years as a college basketball coach and a Bachelors degree in Creative Writing. He is an avid FC Dallas soccer fan and enjoys cooking. He currently resides in the Kansas City area.

Unique fact: His five-year tenure at Hivebrite is the longest he has stayed in one place since graduating from 4th grade.

Personality Overview

Strong-Willed

Decisive

Very Quick

They like to stay in control of the negotiation or defining of the terms.  They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships.

Topics They Care About

Customer Success
His entire career focus is on customer success, emphasizing responsiveness, empathy, authenticity, and accountability to drive results for clients.
Community Building
His professional headline is "Helping Communities Thrive" and he has participated in webinars on creating and managing vibrant communities.
User Experience
He has publicly shared detailed critiques on mobile app user experiences, showing a keen interest in how customers interact with products.

Media Appearances

Mitch has no verified media appearances

Work History

1-2025
Head of Enterprise Customer Success and Solutions Engineering at Hivebrite
12-2023 - 12-2024
Manager of Customer Success - North America Enterprise at Hivebrite
1-2023 - 12-2023
Principal Customer Success Manager - US Commercial at Hivebrite
7-2019 - 7-2020
Customer Success Director at Acoustic
12-2017 - 6-2019
Sr. Account Executive, IBM Watson Marketing at IBM

Education

2015 - 2017
Master of Business Administration (M.B.A.) from Texas Christian University - M.J. Neeley School of Business
2008 - 2012
Bachelor’s Degree from State University of New York College at Potsdam

More Information

Social Presence :

Prographics :

Exp : 7 Location : Kansas City, Missouri, United States Job Level : Mid-senior Designation : Head of Enterprise Customer Success and Solutions Engineering at Hivebrite
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Insights For Selling To Mitch

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Get to the point quickly instead of spending time doing small talk
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Do not spend too much time focusing on product tech or features
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mitch is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Mitch

  • If they are not convinced, they will say no without any hesitation.

Insights For Deal Planning

    How fast (or slow) will Mitch move?

  • If convinced, they can reach decisions quite fast.
  • Can Mitch take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Mitch

Personality Compatibility


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