Mona Farrag

Critic
DISC Type : C

Sales Expert / Customer Service Expert at du

Dubai, Dubai, United Arab Emirates

Overview

Mona Farrag is a sales and customer service professional with over 10 years of experience in the telecom, education, and retail sectors across the UAE and Egypt. Currently a Sales and Customer Service Expert at du, she has a proven record of exceeding sales targets and enhancing customer retention. She holds a Technical Diploma in Computers and Networks.

Based on her professional background and interests, Mona appears passionate about customer relationship management and the broader technology industry. She follows major tech companies like Microsoft and IBM, suggesting a keen interest in technological advancements and their application in business and customer service.

She was recognized as the "Best employee 2024" twice in a six-month period for her outstanding performance.

Personality Overview

Critic

Information Seeker

Precise

They enjoy working alone and do not rely on others very often.  It is very likely that they will negotiate pricing or other important terms. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Retention
Her experience is focused on improving customer retention and handling escalations to ensure high customer satisfaction scores in fast-paced environments.
Team Leadership
Her profile highlights supporting team performance by guiding new members, sharing knowledge, and coaching on best practices.
Revenue Growth
She is a revenue-driven professional who contributes to growth through effective upselling, cross-selling, and providing tailored customer solutions.

Media Appearances

Mona has no verified media appearances

Work History

8-2023
Sales Expert / Customer Service Expert at du
6-2022 - 5-2023
Senior Sales Advisor at Monglish Academy UK.LTD
6-2021 - 6-2022
Account Manager at Qruz for Transportation
1-2019 - 5-2021
After Sales Customer Service at OPPO Egypt
11-2014 - 11-2018
After sales Customer service at Samsung Egypt PCSP

Education

Technical Diploma - Department of Computers and Networks from Alexandria College of Technology

More Information

Social Presence :

Prographics :

Exp : 14 Location : Dubai, Dubai, United Arab Emirates Job Level : N/A Designation : Sales Expert / Customer Service Expert at du
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Insights For Selling To Mona

During A Call Or A Meeting

DO's

  • Don’t forget to mention how you compare to competition on both features and pricing
  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • If you can, show them industry reports or analyst comments instead of sharing anecdotal stories

DONT's

  • Avoid pushing them too much to involve other stakeholders unless it is critical
  • Don’t try too hard to build a relationship with them
  • Don’t rush them till they have clearly gotten all the necessary information

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Mona is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Mona

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Mona move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Mona take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Mona

Personality Compatibility


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