Mona Farrag in

Mona Farrag

Login to view DISC.
Sales Expert / Customer Service Expert at du
📍 Dubai, Dubai, United Arab Emirates

Mona Farrag is a sales and customer service professional with over 10 years of experience in the telecom, education, and retail sectors across the UAE and Egypt. Currently a Sales and Customer Service Expert at du, she has a proven record of exceeding sales targets and enhancing customer retention. She holds a Technical Diploma in Computers and Networks.

Based on her professional background and interests, Mona appears passionate about customer relationship management and the broader technology industry. She follows major tech companies like Microsoft and IBM, suggesting a keen interest in technological advancements and their application in business and customer service.

She was recognized as the "Best employee 2024" twice in a six-month period for her outstanding performance.

Read the full overview →
Experience
14 Years
Current Role
Sales Expert / Customer Service Expert
Location
Dubai, Dubai, United Arab Emirates
Personality Overview

How Mona shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

Login to view personality overview.
Priorities

Topics Mona cares about

Customer Retention
Her experience is focused on improving customer retention and handling escalations to ensure high customer satisfaction scores in fast-paced environments.
Team Leadership
Her profile highlights supporting team performance by guiding new members, sharing knowledge, and coaching on best practices.
+5 more topics Login to view topics
Career

Work history

8-2023
Sales Expert / Customer Service Expert
du
6-2022 - 5-2023
Senior Sales Advisor
Monglish Academy UK.LTD
6-2021 - 6-2022
Account Manager
Qruz for Transportation
1-2019 - 5-2021
After Sales Customer Service
OPPO Egypt
11-2014 - 11-2018
After sales Customer service
Samsung Egypt PCSP
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
Technical Diploma - Department of Computers and Networks
Alexandria College of Technology
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

Login to view DISC.

Other du Employees

Explore more public profiles from related professionals.

More profiles

Discover additional public profiles from our index.

Unlock the full playbookSee exactly how to sell to Mona. Free, 10 seconds.