Muhammad Awais

Sharpshooter
DISC Type : CD

Associate Operations Manager/ Customer experience at ChatPandas

Lahore, Punjab, Pakistan

Overview

Muhammad Awais is an experienced Growth and Operations Manager with a 15-year career spanning the Gulf region and Pakistan. At ChatPandas, he focuses on operational excellence, customer experience, and people management. He recently earned a certification in the Foundations of Project management to enhance his skills.

He is passionate about leadership and personal development, believing that self-evaluation is crucial for success and that anyone can be a leader regardless of their title. As a skilled speaker and coach, he emphasizes making people feel valued.

His diverse experience working across different nationalities has given him a unique level of adaptability and cultural awareness.

Personality Overview

Fast But Analytical

ROI Driven

Precise But Practical

They like to move fast and expect the same from others.  They prefer to be the ones controlling the conversation or defining the terms. They respond better to strong and respectful interactions.

Topics They Care About

People Management
His experience and posts highlight a focus on leadership and ensuring people feel valued. He believes a title isn't required to be a leader.
Operations Excellence
A core part of his professional headline and current role, he focuses on optimizing efficiency and driving results across multiple projects.
Customer Experience
With 8 years in BPOs and his current role, he possesses a deep understanding of customer service excellence and client retention strategies.

Media Appearances

Muhammad has no verified media appearances

Work History

1-2020
Associate Operations Manager/ Customer experience at ChatPandas
1-2020 - 5-2024
Associate Manager at ChatPandas
7-2019 - 1-2020
Assistant Manager at Salman Zafar Immigrations
8-2018 - 7-2019
Sales Account Manager at CONTINENTAL CAR HIRE LIMITED
7-2016 - 2-2018
Sales Customer Relations at Sam's International

Education

Education details unavailable from Standard College

More Information

Social Presence :

Prographics :

Exp : 10 Location : Lahore, Punjab, Pakistan Job Level : Middle Designation : Associate Operations Manager/ Customer experience at ChatPandas
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Insights For Selling To Muhammad

During A Call Or A Meeting

DO's

  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t take too much time in sending them information if they ask for any

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Muhammad is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Muhammad

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Muhammad move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Muhammad take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Muhammad

Personality Compatibility


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