Wajahat Amir

Researcher
DISC Type : Cs

Operations Manager at ChatPandas

Lahore, Punjab, Pakistan

Overview

Wajahat Amir is an Operations Manager at ChatPandas with over a decade of leadership experience in the BPO industry. His expertise lies in streamlining processes, enhancing productivity, and leading high-performing teams, with previous key roles at Ibex Digital. He focuses on refining operational frameworks to deliver excellent customer service.


He values precise communication and pragmatic problem-solving as key methods to achieve tangible business results.

Personality Overview

ROI Seeker

Self-Disciplined

Process Focused

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Operational Excellence
His career is focused on streamlining processes, enhancing productivity, and refining operational frameworks to exceed business goals in the BPO and SaaS industries.
CX Strategy
A core part of his role at ChatPandas involves a focus on delivering excellent customer service, a key interest reflected in his professional headline.
Team Leadership
He has over ten years of experience in operational leadership and highlights organizational development as one of his primary skills and interests.

Media Appearances

ChatPandas Cut Onboarding from Days to Minutes with LiveChat. Featured in LiveChat Partner Blog

See Now

Work History

3-2023
Operations Manager at ChatPandas
7-2022 - 1-2023
Business Development Specialist at Foxtek Systems Pvt. Ltd.
12-2012 - 1-2022
Supervisor of Operations at IBEX

Education

Wajahat has no verified education history

More Information

Social Presence :

Prographics :

Exp : 12 Location : Lahore, Punjab, Pakistan Job Level : Middle Designation : Operations Manager at ChatPandas
URL has been copied!

Insights For Selling To Wajahat

During A Call Or A Meeting

DO's

  • Preferably use email to follow up with them instead of phone or Linkedin, engage by asking question or opinions
  • Actively address their concerns around change, risk, and acceptance by users
  • Share a one-off customer success story but keeps the focus on highlighting objective, numerical results

DONT's

  • Give it some time before you try to build rapport and a relationship, it doesn't come to them naturally
  • Don't ask them to move fast, let them take their time and digest all the information
  • Avoid emotional and informal language, stay objective and to the point instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Wajahat is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Wajahat

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Wajahat move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Wajahat take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Wajahat

Personality Compatibility


Other ChatPandas Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.