Nancy Gavarone

Pioneer
DISC Type : Sid

Director, IT Service Management at AmeriHealth Caritas

Philadelphia, Pennsylvania, United States

Overview

Nancy Gavarone is the Director of IT Service Management at AmeriHealth Caritas, bringing over 30 years of specialized experience in Health Insurance IT. An ITIL and Project Management certified professional from Cabrini University, she focuses on solving business challenges through technology. People who have worked with her describe her as professional, detail-oriented, and an excellent manager.

Nancy is a fellow of the Academy for Healthcare Management and attributes her success to strong business relationships.

Personality Overview

Dynamic But Sincere

Friendly But Fast

Driven But Considerate

If they are convinced, they can become very strong champions for your product  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed They have the unique ability to win both love and respect from their team (or outsiders)

Topics They Care About

IT Service Management
Her current role as Director of IT Service Management and her ITIL certification highlight her expertise in optimizing IT services to meet business objectives.
Healthcare IT
Her entire 30+ year career has been in the health insurance technology sector at companies like AmeriHealth Caritas and Independence Blue Cross.
Process Improvement
Her professional summary lists business process management and process improvement as key specialties, focusing on enhancing systems to meet business needs.

Media Appearances

Nancy has no verified media appearances

Work History

3-2013
Director, IT Service Management at AmeriHealth Caritas
8-2010 - 3-2013
Director, IT PMO at 21st Century Insurance
1-2010 - 8-2010
Project Management Consultant at ACE Group
5-2000 - 10-2009
Sr. Director, Front Office & Corporate Systems at Independence Blue Cross
5-1998 - 5-2000
Director, Applications Development at Independence Blue Cross

Education

1992 - 1994
Bachelor's Degree from Cabrini University
1976 - 1979
Associate's from Delaware County Community College

More Information

Social Presence :

Prographics :

Exp : 44 Location : Philadelphia, Pennsylvania, United States Job Level : Mid-senior Designation : Director, IT Service Management at AmeriHealth Caritas
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Insights For Selling To Nancy

During A Call Or A Meeting

DO's

  • Build a trustworthy relationship while keeping the product center-stage
  • Showcase existing customers and use case-studies to grab their attention
  • Ask them for a lunch or coffee once some rapport has been established

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t be very informal during the early interactions even if they are being so themselves
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nancy is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Nancy

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Nancy move?

  • They are generally fast movers and can take quick decisions
  • Can Nancy take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Nancy

Personality Compatibility


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