Natalie Zumino in

Natalie Zumino

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VP of Customer Success at Axios HQ
📍 Austin, Texas, United States

Natalie Zumino is the VP of Customer Success at Axios HQ, with previous leadership roles at Canva and Microsoft. A people-first leader and public speaker on AI in CX, she holds an MBA from Duke Universitys Fuqua School of Business and champions building high-trust, collaborative teams.

Outside of work, Natalie is a married mother of three young children. She prioritizes personal wellness, incorporating journaling and workouts into her routine to stay energized, and values strong communication and teamwork in her family life to balance a busy schedule.

She has participated in panel discussions about investing in Web3, blockchain, and the Metaverse.

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Experience
11 Years
Current Role
VP of Customer Success
Job Level
Senior
Location
Austin, Texas, United States
Personality Overview

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Communication Style
Decision Approach
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Priorities

Topics Natalie cares about

AI in Customer Success
Has recently spoken on panels and webinars about how AI is evolving customer support from reactive triage to proactive, personalized enablement.
People-First Leadership
Focuses on ensuring her team feels seen, heard, and cared for, believing that fostering a sense of belonging and trust is the foundation for open collaboration.
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Career

Work history

10-2025
VP of Customer Success
Axios HQ
8-2022 - 9-2025
Head of Customer Success, Americas
Canva
10-2021 - 8-2022
Sr. Director, Customer Success
WP Engine
4-2019 - 10-2021
Director of Customer Success
WP Engine
7-2018 - 4-2019
Sr. Manager, Customer Success
WP Engine
In the press

Media appearances

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Education
Master of Business Administration
Duke University - The Fuqua School of Business
French Studies
The Alliance Française, Paris Ile-de-France
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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