Louise Billingham

Energizer
DISC Type : I

Director Customer Operations at British Gas

United Kingdom

Overview

Louise is a global customer operations and transformation director with over 20 years of experience in the energy and utilities sectors. She specializes in translating board-level vision into operational outcomes, having managed a £500m P&L and delivered £140m in cost savings. Colleagues describe her as organized, knowledgeable, and hard-working.

She has led end-to-end customer operations for 7. 5 million British Gas customers, managing a global hybrid workforce of over 7, 000 colleagues.

Personality Overview

Imaginative

Enthusiastic

Big Picture Person

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are friendly, approachable and love to make new connections. They are always positive and upbeat, so take their promises with a pinch of salt.

Topics They Care About

Operational Transformation
Her career has focused on leading large-scale change, including designing and executing a £100m cost reduction program and delivering £140m in operational efficiency.
Customer Experience
Manages a £500m operation serving 7. 5 million B2C customers, with a focus on implementing service enhancements and reducing customer contact.
Large-Scale Leadership
Has extensive experience managing large, global teams, including a hybrid workforce of over 7, 000 direct and indirect colleagues at British Gas.

Media Appearances

Louise has no verified media appearances

Work History

4-2021
Director Customer Operations at British Gas
3-2017 - 4-2021
Transformation Director at Centrica
3-2013 - 3-2017
Head of Change & Integration at Centrica
3-2011 - 3-2013
Head of Building Controls at Centrica
10-2004 - 3-2011
International Account & Project Manager at British Gas Business

Education

Louise has no verified education history

More Information

Social Presence :

Prographics :

Exp : 28 Location : United Kingdom Job Level : Mid-senior Designation : Director Customer Operations at British Gas
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Insights For Selling To Louise

During A Call Or A Meeting

DO's

  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Talk anecdotally about the customer experience that your product offers
  • Use phrases like ‘people will love’, ‘massive impact’ etc.

DONT's

  • Don’t push them to make a decision too fast, let them get comfortable first
  • Avoid cutting into their flow
  • Avoid overloading them with too much detail

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Louise is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Louise

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Louise move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Louise take some risk or not?

  • They may take certain risks that they deem unlikely of personal repercussions.

You And Louise

Personality Compatibility


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