Kira Newton in

Kira Newton

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Head of Customer Experience Research and Insight at British Gas
📍 Slough, England, United Kingdom

Kira Newton is the Head of Customer Experience Research and Insight at British Gas, where she has progressed through various data and customer experience roles. A graduate of Bournemouth University, she is an active voice in her field, participating in industry roundtables and sharing her expertise on podcasts.

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Experience
17 Years
Current Role
Head of Customer Experience Research and Insight
Job Level
Mid-senior
Location
Slough, England, United Kingdom
Personality Overview

How Kira shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Kira cares about

Customer Insight
Appeared on a podcast specifically to discuss how to socialize customer insight and ensure it is integrated into operational decision-making.
CX Strategy
Her role as Head of CX Strategy, Research and Insight involves leading the customer experience strategy for a major UK utility company.
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Career

Work history

9-2021
Head of Customer Experience Research and Insight
British Gas
2-2019
Customer Experience Insight Manager
British Gas
5-2016 - 2-2019
Senior Data Operations Analyst
British Gas
7-2008 - 5-2016
Information Security Manager
British Gas
In the press

Media appearances

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Education
2000 - 2004
Bsc
Bournemouth University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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