Nicholas. Clark in

Nicholas. Clark

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Director Operational Strategy at Centrica
📍 Greater Reading Area, United Kingdom

Nicholas is a seasoned director with extensive experience leading operational strategy for major UK corporations like Centrica, British Telecom, and Thames Water. He specializes in driving business improvement, transformation, and enhancing customer experience. Colleagues describe him as having amazing focus, drive, and intelligence.

His career has spanned leadership roles across three of the UKs largest essential service providers: energy, telecommunications, and water.

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Experience
18 Years
Current Role
Director Operational Strategy
Job Level
Mid-senior
Location
Greater Reading Area, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Nicholas. cares about

Operational Strategy
His current role at Centrica involves identifying, designing, and delivering an integrated operational strategy to meet growth and efficiency ambitions for British Gas.
Customer Experience
Previously served as Director of Group Customer Experience at British Telecom, indicating a strong background in managing customer-facing operations at a massive scale.
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Career

Work history

6-2017
Director Operational Strategy
Centrica
7-2015 - 4-2017
Director Group Customer Experience
British Telecom
1-2013 - 7-2015
End to End Process Director
British Telecom
10-2007 - 5-2009
Director Strategy and Transformation delivery
BT Operate
8-2006 - 9-2007
Director Operational Services
Thames Water Ltd
In the press

Media appearances

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Education

Nicholas. has no verified education history

Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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