Nicholas. Clark

Energizer
DISC Type : I

Director Operational Strategy at Centrica

Greater Reading Area, United Kingdom

Overview

Nicholas is a seasoned director with extensive experience leading operational strategy for major UK corporations like Centrica, British Telecom, and Thames Water. He specializes in driving business improvement, transformation, and enhancing customer experience. Colleagues describe him as having amazing focus, drive, and intelligence.

His career has spanned leadership roles across three of the UKs largest essential service providers: energy, telecommunications, and water.

Personality Overview

Believer

Relationship Oriented

Imaginative

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are naturally enthusiastic, so take their promise with a pinch of salt. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Operational Strategy
His current role at Centrica involves identifying, designing, and delivering an integrated operational strategy to meet growth and efficiency ambitions for British Gas.
Customer Experience
Previously served as Director of Group Customer Experience at British Telecom, indicating a strong background in managing customer-facing operations at a massive scale.
Business Transformation
Held roles at BT focused on transformation program design and delivery, as well as developing strategic direction and implementation plans.

Media Appearances

Nicholas. has no verified media appearances

Work History

6-2017
Director Operational Strategy at Centrica
7-2015 - 4-2017
Director Group Customer Experience at British Telecom
1-2013 - 7-2015
End to End Process Director at British Telecom
10-2007 - 5-2009
Director Strategy and Transformation delivery at BT Operate
8-2006 - 9-2007
Director Operational Services at Thames Water Ltd

Education

Nicholas. has no verified education history

More Information

Social Presence :

Prographics :

Exp : 18 Location : Greater Reading Area, United Kingdom Job Level : Mid-senior Designation : Director Operational Strategy at Centrica
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Insights For Selling To Nicholas.

During A Call Or A Meeting

DO's

  • Use phrases like ‘people will love’, ‘massive impact’ etc.
  • Talk about their team and how your product will help them do things better and easier
  • Talk anecdotally about the customer experience that your product offers

DONT's

  • Don’t assume a yes just because they have not said no
  • Don’t be excessively objective, be a storyteller
  • Don’t push them to make a decision too fast, let them get comfortable first

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicholas. is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Nicholas.

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Nicholas. move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Nicholas. take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Nicholas.

Personality Compatibility


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