Nicholas Trueman

Examiner
DISC Type : cs

Passenger Services Manager at Menzies Aviation

Sydney, New South Wales, Australia

Overview

Nicholas Trueman is an accomplished aviation leader, serving as Passenger Services Manager at Menzies Aviation. With a Graduate Certificate in Aviation Management from Griffith University, he excels in driving operational outcomes, managing large teams, and fostering key stakeholder relationships. He is also a speaker at major industry summits.

He received an academic award for the Highest Aggregate Result in Airport Planning and Management.

Personality Overview

Overcautious

Status Quo Seeker

Late Adopter

The only way to convince them is by showing them examples and ample proof.  They are thorough and always follow a systematic approach. They do not like taking risks at all and go for proven options in the end.

Topics They Care About

Disruption Handling
He has spoken on panels about transforming how disruption is handled for airlines and passengers, highlighting a key partnership with Uber for Business to streamline the process.
Airline Partnerships
His recent activities involve visiting partners like All Nippon Airways in Tokyo and leading the successful launch of passenger and ramp handling for Air Canada in Sydney.
Operational Performance
He focuses on delivering exceptional outcomes while prioritising safety and compliance, and has highlighted the strong safety and operational performance of teams under his observation.

Media Appearances

Nicholas has no verified media appearances

Work History

10-2022
Passenger Services Manager at Menzies Aviation
8-2024 - 12-2024
Workforce Delivery Manager - Oceania at Menzies Aviation
10-2021 - 10-2022
Ground Handling Manager at Menzies Aviation
7-2017 - 11-2017
Logistics Allocator at Hanson (HeidelbergCement Group)
12-2014 - 7-2017
Customer Service Consultant at Southern Queensland Tourism

Education

2018 - 2018
Graduate Certificate in Aviation Management from Griffith University
2012 - 2017
Bachelor of Business Management from The University of Queensland

More Information

Social Presence :

Prographics :

Exp : 6 Location : Sydney, New South Wales, Australia Job Level : Middle Designation : Passenger Services Manager at Menzies Aviation
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Insights For Selling To Nicholas

During A Call Or A Meeting

DO's

  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control

DONT's

  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicholas is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Nicholas

  • They are unlikely to say no, it's better to stop yourself once you have exhausted all the options.

Insights For Deal Planning

    How fast (or slow) will Nicholas move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Nicholas take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Nicholas

Personality Compatibility


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