Nicole Pelchen

Observer
DISC Type : ic

Chief Technology Officer at Crown Resorts

Melbourne, Victoria, Australia

Overview

Nicole Pelchen is a senior technology and business leader with extensive experience in the banking and technology sectors at firms including Crown Resorts, MUFG, and ANZ. She is known for managing large, diverse teams and leading business transformation and continuous improvement initiatives. She is a graduate of Deakin University and the Australian Institute of Company Directors.

Outside of her executive roles, she is passionate about people development, mentoring, and diversity. She actively champions equality and equity within the community and business, and has been involved in multiple mentorship and diversity programs throughout her career to foster inclusive and high-performing environments.

Interesting fact: She has a strong focus on building global team cohesion, having spent time connecting with and developing technology teams in India and China.

Personality Overview

Example Seeker

Value Driven

Curious

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Business Transformation
Her career has focused on achieving business outcomes with an emphasis on transformation and continuous improvement in large-scale operational environments.
Mentoring & Diversity
Passionate about people development, having been involved in multiple mentoring and diversity programs to support equality and equity in the workplace.
Cyber Security
Actively promotes the importance of cyber security at work, with clients, and at home, viewing it as a shared responsibility in an ever-changing environment.

Media Appearances

Crown Resorts confirms C‑suite reshuffle – Nicole Pelchen appointed Chief Technology Officer. Featured in Gaming Intelligence

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Crown Resorts Appoints Key Leadership Roles. Featured in European Gaming

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Crown Resorts selects Canary’s guest‑facing technology. Featured in Hotel Management Network

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Work History

8-2024
Chief Technology Officer at Crown Resorts
10-2021 - 8-2024
Chief Technology Officer at MUFG Pension & Market Services
1-2018 - 10-2021
CIO - Retail and Commercial at ANZ
8-2016 - 1-2018
Head of Service Management at ANZ
7-2015 - 12-2018
Voluntary Council Member at Old Colonists'​ Association of Victoria

Education

Graduate from Australian Institute of Company Directors
Bachelor's Degree from Deakin University

More Information

Social Presence :

Prographics :

Exp : 24 Location : Melbourne, Victoria, Australia Job Level : Leadership Designation : Chief Technology Officer at Crown Resorts
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Insights For Selling To Nicole

During A Call Or A Meeting

DO's

  • Invite them for a social do but don’t rely solely on the relationship
  • Be prepared for a lot of questions, answer them objectively
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments
  • Don’t be too objective but make sure to pad your storytelling with data points

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nicole is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Nicole

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Nicole move?

  • They like to analyze well and then make their decisions.
  • Can Nicole take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Nicole

Personality Compatibility


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