Nishant Banthia

Inspirer
DISC Type : id

Vice President, Global Consumer Support Services at Dell Technologies

Bengaluru, Karnataka, India

Overview

Nishant Banthia is a Vice President at Dell with over 20 years of experience, leading a global consumer support team of over 5, 000. He specializes in digital transformation, automation, and large-scale service delivery. He holds a Post Graduate Diploma in Business Management from the Indian Institute of Management, Lucknow.

He champions a philosophy of hiring for empathy and interpersonal skills over purely technical abilities, believing the human touch is the key differentiator in customer support.

Personality Overview

Fast Adopter

Achievment Oriented

Generous

They don’t mind taking a stand if they believe in something.  They measure a product on its merit but can be influenced by strong testimonials. They respond well to objective pitches but also attach some value to relationships.

Topics They Care About

AI in Customer Support
He champions embedding AI and predictive analytics into support systems to enable proactive engagement, improve resolution times, and enhance overall customer satisfaction.
Empathetic Leadership
Believes technology should augment human effort, not replace it. He has shifted hiring strategies to prioritize empathy and interpersonal skills over purely technical abilities for support roles.
Digital Transformation
Leads large-scale digital transformation initiatives, weaving advanced technologies like automation and machine learning into support ecosystems to modernize processes for agents and customers.

Media Appearances

At Dell Technologies, AI And Predictive Analytics Are Embedded Deeply Into Our Support Architecture. Featured in Digital Terminal

See Now

Work History

9-2022
Vice President, Global Consumer Support Services at Dell Technologies
11-2019 - 9-2022
Global Digitization, Intelligence and Transformation Leader for Client Support Services at Dell at Dell Technologies
8-2012 - 11-2019
Site Director and Senior Director, Consumer Technical Support Operations at Dell Technologies
Associate Consultant at Tata Strategic Management Group
GET at Reliance Industries Limited

Education

1999 - 2001
Post Graduate Diploma in Business Management from Indian Institute of Management, Lucknow
1994 - 1998
Education details unavailable from Birla Institute of Technology and Science, Pilani

More Information

Social Presence :

Prographics :

Exp : 13 Location : Bengaluru, Karnataka, India Job Level : Senior Designation : Vice President, Global Consumer Support Services at Dell Technologies
URL has been copied!

Insights For Selling To Nishant

During A Call Or A Meeting

DO's

  • Refer to testimonials from well known people to highlight the value of your product
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation

DONT's

  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don’t keep repeating the same information, it could make them impatient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Nishant is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Nishant

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Nishant move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Nishant take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Nishant

Personality Compatibility


Other Dell Technologies Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.