Nishant Banthia in

Nishant Banthia

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Vice President, Global Consumer Support Services at Dell Technologies
📍 Bengaluru, Karnataka, India

Nishant Banthia is a Vice President at Dell with over 20 years of experience, leading a global consumer support team of over 5, 000. He specializes in digital transformation, automation, and large-scale service delivery. He holds a Post Graduate Diploma in Business Management from the Indian Institute of Management, Lucknow.

He champions a philosophy of hiring for empathy and interpersonal skills over purely technical abilities, believing the human touch is the key differentiator in customer support.

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Experience
13 Years
Current Role
Vice President, Global Consumer Support Services
Job Level
Senior
Location
Bengaluru, Karnataka, India
Personality Overview

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Decision Approach
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Priorities

Topics Nishant cares about

AI in Customer Support
He champions embedding AI and predictive analytics into support systems to enable proactive engagement, improve resolution times, and enhance overall customer satisfaction.
Empathetic Leadership
Believes technology should augment human effort, not replace it. He has shifted hiring strategies to prioritize empathy and interpersonal skills over purely technical abilities for support roles.
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Career

Work history

9-2022
Vice President, Global Consumer Support Services
Dell Technologies
11-2019 - 9-2022
Global Digitization, Intelligence and Transformation Leader for Client Support Services at Dell
Dell Technologies
8-2012 - 11-2019
Site Director and Senior Director, Consumer Technical Support Operations
Dell Technologies
Associate Consultant
Tata Strategic Management Group
GET
Reliance Industries Limited
In the press

Media appearances

At Dell Technologies, AI And Predictive Analytics Are Embedded Deeply Into Our Support Architecture. Featured in Digital Terminal
See now
Education
1999 - 2001
Post Graduate Diploma in Business Management
Indian Institute of Management, Lucknow
1994 - 1998
Education details unavailable
Birla Institute of Technology and Science, Pilani
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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