Odin D. Martínez Jiménez

Examiner
DISC Type : cs

Director Operación Franquicias e Innovación Tecnológica en Cobranza Legal Banco Azteca at Grupo Salinas

Mérida, Yucatán, Mexico

Overview

Odin D. Martínez Jiménez is the Director of Operations for Franchises and Technological Innovation in Legal Collections at Banco Azteca, part of Grupo Salinas. He is a professional in the contact center sector, skilled in implementing best practices and continuous improvement processes to enhance customer experience. He holds a certification as a COPC Coordinator.

Odin is actively involved in seeking out new business opportunities and partnerships, particularly in the realm of debt collection and call center operations. He frequently posts about job openings and collaboration opportunities for collection agencies and independent managers.

Odin is always on the lookout for innovative tools and technologies to improve collection operations.

Personality Overview

Unexpressive

Tough To Convince

Process Oriented

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  They tend to have clarity about their needs and constraints, and are unlikely to over-promise. Being observant comes to them naturally.

Topics They Care About

Debt Collection Strategy
As Director of Operations for Franchises and Technological Innovation in Legal Collections, he focuses on optimizing collection results and implementing effective strategies for overdue portfolios.
Contact Center Management
He is a COPC certified coordinator, highlighting his expertise in contact center best practices, process improvement, and enhancing customer experience.
Technological Innovation
His role involves the implementation of tools and technologies to improve collection operations and drive innovation within the sector.

Media Appearances

Odin has no verified media appearances

Work History

4-2025
Director Operación Franquicias e Innovación Tecnológica en Cobranza Legal Banco Azteca at Grupo Salinas
1-2024 - 4-2025
Director Territorial SURESTE Cobranza Legal en Banco Azteca at Grupo Salinas
8-2022 - 12-2023
Director Estrategia Telefónica y Normalidad at Grupo Salinas

Education

1994 - 1999
Licenciatura from Universidad del Valle de México
Coordinador Certificado from COPC - Kenwin

More Information

Social Presence :

Prographics :

Exp : 3 Location : Mérida, Yucatán, Mexico Job Level : Mid-senior Designation : Director Operación Franquicias e Innovación Tecnológica en Cobranza Legal Banco Azteca at Grupo Salinas
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Insights For Selling To Odin D.

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Odin D. is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Odin D.

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Odin D. move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Odin D. take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Odin D.

Personality Compatibility


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