Olivia Adams

Pioneer
DISC Type : dsi

Senior Product Owner at Thames Water

Lymington, England, United Kingdom

Overview

Olivia is a Senior Product Owner at Thames Water, focusing on asset and maintenance transformation. She blends over sixteen years of hands-on hospitality management with expertise in digital product ownership to improve operational workforce applications. She was educated in Drama at the Arts Educational School, Tring Park.

Described as a "force of nature, " she is passionate about leadership and helping others grow, often sharing insights on taking ownership and influencing outcomes. She is currently co-founding Huddle, a new restaurant venture in Lymington, with her partner, bridging her hospitality roots with her operational management skills.

Unique fact: Olivia owned and operated pubs, restaurants, and hotels for over sixteen years before transitioning into digital product ownership in large-scale environments.

Personality Overview

Friendly But Fast

Dynamic But Sincere

Decisive But Friendly

They have the unique ability to win both love and respect from their team (or outsiders)  They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed If they are convinced, they can become very strong champions for your product

Topics They Care About

Operational Excellence
Her career is focused on creating systems and teams that run smarter and faster, with a strong emphasis on operational performance and real-world impact.
Digital Transformation
She specializes in bridging the gap between operations and IT, leading transformation projects for workforce management applications in complex, large-scale environments.
Leadership & Mentoring
Actively shares her perspective on leadership, believing it's about influence and ownership rather than title. She is passionate about helping people unstuck in their careers.

Media Appearances

Olivia has no verified media appearances

Work History

1-2026
Senior Product Owner at Thames Water
4-2025 - 1-2026
Operational Readiness Lead at Landmarc Solutions
1-2023
Executive Operations Manager at Huddle
1-2023 - 11-2025
Area Delivery Manager at Landmarc Solutions
1-2022 - 1-2023
Operations Manager at Country Inns (southern)

Education

2006 - 2008
Drama from Arts Educational School, Tring Park
2006 - 2008
Btec Certificate; National Diploma from Arts Educational School, Tring Park

More Information

Social Presence :

Prographics :

Exp : 11 Location : Lymington, England, United Kingdom Job Level : Middle Designation : Senior Product Owner at Thames Water
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Insights For Selling To Olivia

During A Call Or A Meeting

DO's

  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Build a trustworthy relationship while keeping the product center-stage
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t hesitate from asking questions or pushing them, but take a formal approach
  • Don’t be too verbose or overly friendly; a little bit, however, is fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Olivia is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Olivia

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Olivia move?

  • They are generally fast movers and can take quick decisions
  • Can Olivia take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Olivia

Personality Compatibility


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