Osvaldo Lopez Ibañez in

Osvaldo Lopez Ibañez

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Head of Customer-Centric Solutions at HSBC
📍 Mexico City, Mexico

Osvaldo is the Head of Customer-Centric Solutions at HSBC México, a senior executive with over 18 years of experience in financial services. He specializes in digital transformation, UX strategy, and applying Generative AI to business challenges. He has completed leadership programs at MIT Professional Education.

He is a recipient of the prestigious National Ceneval Award, an honor achieved by only 2% of test-takers.

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Experience
18 Years
Current Role
Head of Customer-Centric Solutions
Job Level
Mid-senior
Location
Mexico City, Mexico
Personality Overview

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Decision Approach
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Priorities

Topics Osvaldo cares about

Generative AI
Applies GenAI and LLMs to accelerate strategy definition, product discovery, service design, and business decision-making.
UX Research
Leads the user research strategy at HSBC México, building the team and translating findings into concrete service and product improvements.
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Career

Work history

5-2021
Head of Customer-Centric Solutions
HSBC
12-2017 - 1-2020
Transformation Program Director of Consumer Lending Portfolio
HSBC
11-2016 - 5-2021
Head of Business Agility Adoption & Change Management for Wealth & Personal Banking
HSBC
5-2013 - 11-2016
Manager of Contact Centre Transformation Program
HSBC
2-2010 - 5-2013
Cards Operations Project Leader
HSBC
In the press

Media appearances

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Education
3-2021 - 6-2021
Liderazgo y Cambio en las Organizaciones
MIT Professional Education
10-2021 - 8-2024
Marketing Degree
Universidad del Valle de México
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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