Othmane Rhouat

Commander
DISC Type : D

Customer Relationship Management Specialist at Jaidah Group

Canada

Overview

Othmane Rhouat is a bilingual Customer Relationship Management Specialist at Jaidah Group with a background in sales and luxury hospitality. He holds specialized degrees in hotel management and is described by colleagues as motivated, professional, and ambitious. His background includes roles at Mondrian Doha and Eagle Hills.

He actively pursues professional development, having recently completed certifications in "Providing Legendary Customer Service" and "Cold Calling".

Personality Overview

Very Quick

Risk-Taker

Strong-Willed

They are not always relationship oriented.  They take a lot of pride in personal achievements. They prefer to be the ones controlling the conversation or defining the terms.

Topics They Care About

Customer Experience
His career focuses on customer-facing roles, and he holds certifications in "Providing Legendary Customer Service" and "Customer Service Fundamentals for Hospitality".
Hospitality Leadership
With specialized degrees in hospitality and experience as a Front Desk Supervisor, he has a deep understanding of hotel operations and guest services.
Sales & Prospecting
His background includes a Sales Representative role, and he recently completed a course on "Cold Calling: The First Seven Seconds, " showing an interest in sales techniques.

Media Appearances

Othmane has no verified media appearances

Work History

11-2021
Customer Relationship Management Specialist at Jaidah Group
1-2019 - 9-2021
Front Desk Supervisor at Mondrian Doha
1-2018 - 1-2019
Sales Representative at Eagle Hills UAE
3-2017 - 12-2017
Customer Experience Manager at Dar rhizlane
12-2016 - 3-2017
Agent relation clientèle at Mövenpick Hotels & Resorts

Education

2014 - 2016
BTS Fèliere assistant de direction d'hebergement from Institut spécialisé de technologie appliquée hôtelière et touristique de Marrakech
2012 - 2014
DTH Fèliere Hebergement from Institut specialisè de technologie Appliqué hotellerie et tourisme de Mohammedia

More Information

Social Presence :

Prographics :

Exp : 8 Location : Canada Job Level : Junior Designation : Customer Relationship Management Specialist at Jaidah Group
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Insights For Selling To Othmane

During A Call Or A Meeting

DO's

  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Hold your ground without indulging in one-upmanship
  • When negotiating terms, help them build an impression that they are the ones calling the shots

DONT's

  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them
  • Don’t be in a rush to invite them for a social meet and greet

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Othmane is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Othmane

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Othmane move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Othmane take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Othmane

Personality Compatibility


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