Otton A.
Login to view DISC.Otton is a senior technical support manager with over a decade of experience leading global teams for companies like DocuSign and Genesys. He holds an MBA in Cloud Engineering & Architecture and is fluent in Portuguese, English, and Spanish. Colleagues describe him as an excellent engineer with deep technical knowledge and a strong focus on customer service.
He has a proven track record of building and managing world-class technical support teams across Latin America and the United States, consistently improving customer satisfaction and driving operational improvements.
Unique fact: Otton specializes in developing trilingual support teams designed to operate on a global, "Follow the Sun" service model.
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