Otton A.

Sharpshooter
DISC Type : CD

Sr. Manager, Technical Support at DocuSign

São Paulo, São Paulo, Brazil

Overview

Otton is a senior technical support manager with over a decade of experience leading global teams for companies like DocuSign and Genesys. He holds an MBA in Cloud Engineering & Architecture and is fluent in Portuguese, English, and Spanish. Colleagues describe him as an excellent engineer with deep technical knowledge and a strong focus on customer service.

He has a proven track record of building and managing world-class technical support teams across Latin America and the United States, consistently improving customer satisfaction and driving operational improvements.

Unique fact: Otton specializes in developing trilingual support teams designed to operate on a global, "Follow the Sun" service model.

Personality Overview

Fast But Analytical

ROI Driven

Precise But Practical

They prefer to move quickly, and expect the same from others.  They like to stay in control of the negotiation or defining of the terms. They do not care very much about building rapport or relationships.

Topics They Care About

Global Tech Support
Has over 10 years of experience leading global technical support teams across Latin America and the United States for major SaaS companies.
Customer Satisfaction
His profile emphasizes a focus on improving customer satisfaction, with recommendations highlighting his effective problem-solving and service skills.
Cloud Architecture
Holds a specialized MBA in Cloud Engineering & Architecture, indicating a deep interest and expertise in cloud technologies.

Media Appearances

Otton has no verified media appearances

Work History

8-2022
Sr. Manager, Technical Support at DocuSign
5-2017 - 8-2022
Manager Technical Support at Genesys
5-2014 - 5-2017
Technical Manager at Interactive Intelligence
8-2011 - 5-2014
Support Engineer at Interactive Intelligence
3-2009 - 8-2011
Customer Support Engineer II at - Avaya Argentina SRL

Education

2020 - 2021
MBA - Cloud Engineering & Architecture from FIAP
2010 - 2010
2010 from Universidad de Buenos Aires

More Information

Social Presence :

Prographics :

Exp : 21 Location : São Paulo, São Paulo, Brazil Job Level : Middle Designation : Sr. Manager, Technical Support at DocuSign
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Insights For Selling To Otton

During A Call Or A Meeting

DO's

  • Help them weigh the risks by sharing objective proof points without becoming too analytical
  • Objectively showcase the impact that your product creates
  • Refer to testimonials from well-known industry leaders

DONT's

  • Do not spend too much time focusing on product tech or features
  • Don’t focus on process and rules, give the impression of being a ‘gets it done’ person
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Otton is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Otton

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Otton move?

  • If convinced, they can reach decisions quite fast.
  • Can Otton take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Otton

Personality Compatibility


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