Panicker Manoj

Examiner
DISC Type : cs

Head of Transformation at Thames Water

Winnersh, England, United Kingdom

Overview

Panicker Manoj is the Head of Transformation at Thames Water, where he is responsible for overhauling the end-to-end wastewater operation. With over 15 years of experience, he specializes in customer journey design and operational excellence. He holds a Bachelor of Technology and is a certified Six Sigma Blackbelt.

Based on his recent public activity, he is currently seeking new professional opportunities and is open to connections and advice from his network. He has a history of leading customer-centric and commercial outcomes in complex environments, particularly within the utilities sector at companies like British Gas.

Unique fact: He is a certified Six Sigma Blackbelt, focused on applying scientific, data-driven methods to achieve business transformation.

Personality Overview

Status Quo Seeker

Late Adopter

Overcautious

They are always well-planned and adopt a systematic approach.  They do not like taking risks at all and go for proven options in the end. The only way to convince them is by showing them examples and ample proof.

Topics They Care About

Business Transformation
His current role as Head of Transformation at Thames Water and previous roles at British Gas are centered on transforming operations to improve customer and commercial outcomes.
Customer Journey Design
Possesses over 15 years of experience in designing, implementing, and continuously improving end-to-end customer journeys across different industries.
Operational Excellence
A certified Six Sigma Blackbelt and Lean Thinking practitioner, he focuses on optimizing customer operations to deliver service at the most efficient cost.

Media Appearances

Panicker has no verified media appearances

Work History

4-2022
Head of Transformation at Thames Water
11-2020 - 3-2022
Customer Journey Owner - In-life at British Gas
9-2019 - 11-2020
Workstream lead – Customer Journey at British Gas
9-2018 - 8-2019
Global Solutions Lead at British Gas
4-2017 - 8-2018
Head of Optimisation Strategy at British Gas

Education

1991 - 1995
Bachelor of Technology (B.Tech.) Electronics and Comms from MACE, Kothamangalam, India
1989 - 1991
12th from St Michael's College , Cherthala

More Information

Social Presence :

Prographics :

Exp : 28 Location : Winnersh, England, United Kingdom Job Level : Mid-senior Designation : Head of Transformation at Thames Water
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Insights For Selling To Panicker

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Be firm in your communication and stay in control
  • Expect them to be vague in response to your questions, ask firmly and pointedly

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Panicker is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Panicker

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Panicker move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Panicker take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Panicker

Personality Compatibility


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