Panicker Manoj in

Panicker Manoj

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Head of Transformation at Thames Water
📍 Winnersh, England, United Kingdom

Panicker Manoj is the Head of Transformation at Thames Water, where he is responsible for overhauling the end-to-end wastewater operation. With over 15 years of experience, he specializes in customer journey design and operational excellence. He holds a Bachelor of Technology and is a certified Six Sigma Blackbelt.

Based on his recent public activity, he is currently seeking new professional opportunities and is open to connections and advice from his network. He has a history of leading customer-centric and commercial outcomes in complex environments, particularly within the utilities sector at companies like British Gas.

Unique fact: He is a certified Six Sigma Blackbelt, focused on applying scientific, data-driven methods to achieve business transformation.

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Experience
28 Years
Current Role
Head of Transformation
Job Level
Mid-senior
Location
Winnersh, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Panicker cares about

Business Transformation
His current role as Head of Transformation at Thames Water and previous roles at British Gas are centered on transforming operations to improve customer and commercial outcomes.
Customer Journey Design
Possesses over 15 years of experience in designing, implementing, and continuously improving end-to-end customer journeys across different industries.
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Career

Work history

4-2022
Head of Transformation
Thames Water
11-2020 - 3-2022
Customer Journey Owner - In-life
British Gas
9-2019 - 11-2020
Workstream lead – Customer Journey
British Gas
9-2018 - 8-2019
Global Solutions Lead
British Gas
4-2017 - 8-2018
Head of Optimisation Strategy
British Gas
In the press

Media appearances

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Education
1991 - 1995
Bachelor of Technology (B.Tech.) Electronics and Comms
MACE, Kothamangalam, India
1989 - 1991
12th
St Michael's College , Cherthala
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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