Patrick Hayden

Evaluator
DISC Type : scd

Senior Revenue Assurance Manager at Utility Warehouse

Nottinghamshire, England, United Kingdom

Overview

Patrick Hayden is a seasoned revenue assurance and settlement performance manager with deep expertise in the UK utility sector. His career, marked by senior roles at Utility Warehouse and E. ON, showcases a focus on optimizing energy settlement, managing industry data quality, and liaising with regulatory bodies. He attended St Edwards College.

His unique expertise lies in analyzing and rectifying complex electricity industry data exceptions, consistently improving settlement performance and minimizing financial risk.

Personality Overview

Fast But Analytical

Hard To Convince

Thorough Evaluator

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Revenue Assurance
His career is centered on ensuring billing and settlement processes are accurate and optimized to prevent revenue leakage in the utility industry.
Energy Settlement
Manages and oversees settlement performance, liaising with industry bodies like Elexon and Xoserve to meet targets and maintain data integrity.
Utility Data Quality
Extensive experience analyzing and resolving industry-specific data exceptions to improve settlement accuracy and reduce financial risk.

Media Appearances

Patrick has no verified media appearances

Work History

9-2022
Senior Revenue Assurance Manager at Utility Warehouse
8-2020 - 8-2022
DVSA SENIOR PERFORMANCE ANALYST at DVSA
8-2013 - 1-2021
Customer Journey Performance Manager at E.ON
10-2007 - 8-2013
Senior Analyst (Imbalance, Settlements & Billing) at E.ON UK
1-2006 - 9-2007
Electricity Industry Data Quality Analyst at E.ON UK

Education

Education details unavailable from St Edwards College

More Information

Social Presence :

Prographics :

Exp : 19 Location : Nottinghamshire, England, United Kingdom Job Level : Middle Designation : Senior Revenue Assurance Manager at Utility Warehouse
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Insights For Selling To Patrick

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Help them see both - the ‘big picture’ impact and the ROI of the investment

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patrick is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Patrick

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Patrick move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Patrick take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Patrick

Personality Compatibility


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