Patty Chappell, CCMP, Prosci

Trailblazer
DISC Type : DI

Director, IT Experience and Engagement at CSAA Insurance Group, a AAA Insurer

Greater Chicago Area, United States

Overview

Patty has no verified overview

Personality Overview

Persuasive

Achievement-Oriented

Informal

They like to keep things under control.  They will fight for you if they come to believe in you. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Patty has no verified topics they care about

Media Appearances

Patty has no verified media appearances

Work History

8-2025
Director, IT Experience and Engagement at CSAA Insurance Group, a AAA Insurer
5-2023 - 8-2025
Sr. Manager- Office of Continuous Improvement and Change Management at CSAA Insurance Group, a AAA Insurer
8-2022 - 5-2023
Manager- IT OCMO Office at CSAA Insurance Group, a AAA Insurer
2-2018 - 8-2022
Director, Corporate Robust Process Improvement at The Joint Commission
5-2015
Associate Director, Business Change Transformation at The Joint Commission

Education

Bachelor of Science from Elmhurst University

More Information

Social Presence :

Prographics :

Exp : 14 Location : Greater Chicago Area, United States Job Level : Mid-senior Designation : Director, IT Experience and Engagement at CSAA Insurance Group, a AAA Insurer
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Insights For Selling To Patty

During A Call Or A Meeting

DO's

  • Keep your pitch focused on the impact but nurture the relationship too
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.
  • Showcase existing customers and use case-studies to grab their attention

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical
  • Avoid unnecessary negativity or slowness

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Patty is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Patty

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Patty move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Patty take some risk or not?

  • They can take risks if necessary.

You And Patty

Personality Compatibility


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