Paul Holton

Observer
DISC Type : ci

Head of Customer Transformation at Southern Water

Washington, England, United Kingdom

Overview

Paul Holton is the Head of Customer Transformation at Southern Water, a multi-award-winning leader with deep expertise in strategic infrastructure planning and regulatory processes like the Price Review. A graduate of the University of Exeter, he has a proven track record of leading through change and challenge within the UK water sector.

Outside of his primary role, Paul is heavily invested in the water industrys community. He is a Past Chair and an award-winning committee member for the Institute of Water, frequently engaging in events to expand his professional network and discuss key topics like water quality regulation.

He is passionate about inspiring the next generation, once visiting his daughters school to talk about the diverse career opportunities within the water industry.

Personality Overview

Assertive

Example Seeker

Curious

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally good communicators and can be hard to convince.

Topics They Care About

Customer Transformation
His current role involves leading the transformation of Southern Water's customer operations, making it a primary professional focus.
Water Sector Regulation
Has extensive experience with the Price Review (PR19, PR24) and Water Resources Management Plan processes, indicating a deep interest in the regulatory landscape.
Strategic Infrastructure
A core area of his expertise, reflected in his background and previous roles as Investment Strategy and Planning Manager at Southern Water.

Media Appearances

Paul has no verified media appearances

Work History

1-2026
Head of Customer Transformation at Southern Water
3-2022
Past Chair South East Area at Institute of Water
6-2021 - 1-2026
Head of PR24 Business Plan PMO at Southern Water
5-2020 - 3-2022
South East Area Chair at Institute of Water
4-2018 - 5-2020
South east area vice chair at Institute of Water

Education

2006 - 2008
Diploma from University of Bristol
2001 - 2004
Bachelor of Science (BSc) from University of Exeter

More Information

Social Presence :

Prographics :

Exp : 21 Location : Washington, England, United Kingdom Job Level : Mid-senior Designation : Head of Customer Transformation at Southern Water
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value
  • Help them understand the risk aspect fully while inspiring confidence

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t rely excessively on your relationship with them to win the deal
  • Don’t brush off any concerns, take all questions seriously

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Paul

  • They are practical and friendly, don't expect a clear-cut response often.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They like to be detailed and take their time to arrive at decisions.
  • Can Paul take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Paul

Personality Compatibility


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