Paul Holton in

Paul Holton

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Head of Customer Transformation at Southern Water
📍 Washington, England, United Kingdom

Paul Holton is the Head of Customer Transformation at Southern Water, a multi-award-winning leader with deep expertise in strategic infrastructure planning and regulatory processes like the Price Review. A graduate of the University of Exeter, he has a proven track record of leading through change and challenge within the UK water sector.

Outside of his primary role, Paul is heavily invested in the water industrys community. He is a Past Chair and an award-winning committee member for the Institute of Water, frequently engaging in events to expand his professional network and discuss key topics like water quality regulation.

He is passionate about inspiring the next generation, once visiting his daughters school to talk about the diverse career opportunities within the water industry.

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Experience
21 Years
Current Role
Head of Customer Transformation
Job Level
Mid-senior
Location
Washington, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paul cares about

Customer Transformation
His current role involves leading the transformation of Southern Water's customer operations, making it a primary professional focus.
Water Sector Regulation
Has extensive experience with the Price Review (PR19, PR24) and Water Resources Management Plan processes, indicating a deep interest in the regulatory landscape.
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Career

Work history

1-2026
Head of Customer Transformation
Southern Water
3-2022
Past Chair South East Area
Institute of Water
6-2021 - 1-2026
Head of PR24 Business Plan PMO
Southern Water
5-2020 - 3-2022
South East Area Chair
Institute of Water
4-2018 - 5-2020
South east area vice chair
Institute of Water
In the press

Media appearances

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Education
2006 - 2008
Diploma
University of Bristol
2001 - 2004
Bachelor of Science (BSc)
University of Exeter
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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