Paul Kwestel

Energizer
DISC Type : I

Incident Management Lead at Melio

New York, New York, United States

Overview

Paul is an Incident Management Lead at Melio, specializing in payment operations, data analytics, and project management. A University of Maryland graduate, he is proficient in SQL, Python, and Tableau and has built a proactive incident management team from the ground up. Colleagues describe him as a hard-working and reliable natural leader.

Personality Overview

Big Picture Person

Imaginative

Relationship Oriented

They are naturally enthusiastic, so take their promise with a pinch of salt.  They excel at seeing the bigger picture, and the long-term impact of their decisions. They are not always early adopters but can be pursuaded by leveraging strong relationships.

Topics They Care About

Incident Management
Currently leads and has built the incident management team at Melio, focusing on proactive monitoring and rapid bug resolution.
Payment Operations
Possesses deep expertise in payment operations, having held multiple roles in this area at Melio, improving workflows and mitigating risk.
Football Analytics
Served as the Chief Statistics and Tactics Analyst for The Busby Babe, a Manchester United fan site, showcasing a deep interest in sports data.

Media Appearances

Paul has no verified media appearances

Work History

5-2023
Incident Management Lead at Melio
8-2022 - 5-2023
Payment Operations Lead at Melio
11-2021 - 7-2022
Sr Payments Associate at Melio
5-2019
Head Of Operations at BarLInq
7-2019
Chief Statistics and Tactics Analyst at The Busby Babe

Education

2008 - 2012
Bachelor's degree from University of Maryland

More Information

Social Presence :

Prographics :

Exp : 9 Location : New York, New York, United States Job Level : Middle Designation : Incident Management Lead at Melio
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t push them to make a decision too fast, let them get comfortable first
  • Don’t be excessively objective, be a storyteller

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Paul

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Paul take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Paul

Personality Compatibility


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