Paul Sterngold

Galvanizer
DISC Type : Id

Senior Director of Customer Service & Regional Quality at HARMAN International

Los Angeles County, California, United States

Overview

Paul is a results-oriented executive with extensive experience leading Quality Assurance and Customer Support teams at major companies like HARMAN, Sonos, and Activision Blizzard. His colleagues describe him as an effective leader and a valued mentor. He is a graduate of the University of Michigan and pursued further studies at UCLA.

Outside of his corporate role, Paul is actively involved in real estate development, serving as a developer for a luxury townhome project in Des Moines, Iowa. He also has a passion for astronomy and has been recognized by the Astronomical League for his observations.

He is one of the developers behind Waterbury Commons, a multi-million dollar townhome project in Des Moines.

Personality Overview

People-Oriented

Persuader

Socially Adept

They will bat for you if they come to believe in you.  They do not mind taking risks and can make hard decisions, if necessary. They are charming and have the ability to align others behind their decisions.

Topics They Care About

Quality Assurance
His career is built on leading QA and test engineering departments for major software, gaming, and consumer electronics companies.
Customer Experience
His current role as Senior Director of Customer Service at HARMAN focuses on optimizing support and quality for a global brand.
Team Leadership
He has a consistent record of managing large, blended teams and is frequently described by colleagues as a reliable mentor and leader.

Media Appearances

Paul has no verified media appearances

Work History

8-2021
Senior Director of Customer Service & Regional Quality at HARMAN International
11-2016 - 8-2021
Director of Customer Service & Regional Quality at HARMAN International
8-2012 - 8-2016
Sr. Director of Test Engineering at Sonos, Inc.
5-2011 - 8-2012
Director of Software Quality Assurance at Turbine
2009 - 2010
Vice President of QA and Customer Support at Activision Blizzard, Inc.

Education

BA from University of Michigan
Graduate Studies from UCLA

More Information

Social Presence :

Prographics :

Exp : 25 Location : Los Angeles County, California, United States Job Level : Senior Designation : Senior Director of Customer Service & Regional Quality at HARMAN International
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Insights For Selling To Paul

During A Call Or A Meeting

DO's

  • Find ways to push them a little if they don’t start giving a clear yes or no in due course
  • Help them weigh the risks by sharing how others made similar decisions
  • Talk about other customers and how they have derived value from your product

DONT's

  • Do not look like someone who doesn’t know what they are talking about
  • Don’t be excessively objective, focus on building a story first
  • Do not come across as negative or non-supportive, work with them as a partner

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paul is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Paul

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Paul move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Paul take some risk or not?

  • They can take risks if necessary.

You And Paul

Personality Compatibility


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