Paula Bretz

Observer
DISC Type : ci

Manager of Customer Success at HubSpot

Capital District, Colombia

Overview

Paula Bretz is a Manager of Customer Success at HubSpot, leading initiatives for the Brazilian market. With over five years of experience in customer-facing roles, she focuses on enhancing client retention and engagement. A graduate of PUC Minas with a degree in Administration, she has a proven track record in team leadership and customer support strategy.

Residing in Colombia but with a strong focus on Brazil, Paula emphasizes the value of in-person connections to foster collaboration. She is passionate about creating environments that drive transformative results for clients and her team, often traveling between the two countries to strengthen these relationships.

She was recognized as the Best Performing Team Lead in Latin America for her outstanding results in 2022.

Personality Overview

Example Seeker

Curious

Value Driven

They ask a lot of questions and rely heavily on information and collaterals.  They can sound friendly and charming but can quickly change gears to become inquisitive and probing. They are generally strong communicators and are not easy to convince.

Topics They Care About

Customer Success
Manages HubSpot's Customer Success team for the Brazilian market, focusing on driving client growth, improving retention, and strengthening engagement.
Team Leadership
Actively hires for and leads a team of Customer Success Managers. She previously led customer support teams and won awards for her leadership performance.
Sales & CS Alignment
Has spoken publicly on the collaboration between Sales and Customer Success, highlighting its importance for creating a seamless and effective customer journey.

Media Appearances

Paula has no verified media appearances

Work History

5-2025
Manager of Customer Success at HubSpot
7-2023
Manager, Customer Support at HubSpot
11-2021 - 7-2023
Team Lead - Customer Support at HubSpot
1-2019 - 9-2020
Sales Business Development Consultant at Sutherland
6-2018 - 12-2018
Assistente de COMEX at Multitécnica - Fertilizantes, ingredientes e aditivos

Education

2017 - 2021
Bacharelado em Administração from PUC Minas
2012 - 2016
Graduação from PUC Minas

More Information

Social Presence :

Prographics :

Exp : 8 Location : Capital District, Colombia Job Level : Middle Designation : Manager of Customer Success at HubSpot
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Insights For Selling To Paula

During A Call Or A Meeting

DO's

  • Persuade objectively how your product will help them achieve their goals
  • Share testimonials from known people and give multiple examples of product value
  • Be prepared for a lot of questions, answer them objectively

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Paula is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Paula

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Paula move?

  • They like to analyze well and then make their decisions.
  • Can Paula take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Paula

Personality Compatibility


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