Paula Bretz in

Paula Bretz

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Manager of Customer Success at HubSpot
📍 Capital District, Colombia

Paula Bretz is a Manager of Customer Success at HubSpot, leading initiatives for the Brazilian market. With over five years of experience in customer-facing roles, she focuses on enhancing client retention and engagement. A graduate of PUC Minas with a degree in Administration, she has a proven track record in team leadership and customer support strategy.

Residing in Colombia but with a strong focus on Brazil, Paula emphasizes the value of in-person connections to foster collaboration. She is passionate about creating environments that drive transformative results for clients and her team, often traveling between the two countries to strengthen these relationships.

She was recognized as the Best Performing Team Lead in Latin America for her outstanding results in 2022.

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Experience
8 Years
Current Role
Manager of Customer Success
Job Level
Middle
Location
Capital District, Colombia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Paula cares about

Customer Success
Manages HubSpot's Customer Success team for the Brazilian market, focusing on driving client growth, improving retention, and strengthening engagement.
Team Leadership
Actively hires for and leads a team of Customer Success Managers. She previously led customer support teams and won awards for her leadership performance.
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Career

Work history

5-2025
Manager of Customer Success
HubSpot
7-2023
Manager, Customer Support
HubSpot
11-2021 - 7-2023
Team Lead - Customer Support
HubSpot
1-2019 - 9-2020
Sales Business Development Consultant
Sutherland
6-2018 - 12-2018
Assistente de COMEX
Multitécnica - Fertilizantes, ingredientes e aditivos
In the press

Media appearances

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Education
2017 - 2021
Bacharelado em Administração
PUC Minas
2012 - 2016
Graduação
PUC Minas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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