Pav Gill

Go-getter
DISC Type : d

Staff Product Manager at Intercom

United Kingdom

Overview

Pav Gill is a Staff Product Manager at Intercom, leading the development of the Fin. ai product. His career includes driving digital transformation at FTSE 100 companies and startups, with a focus on product strategy and execution. He holds a Bachelor of Science from Royal Holloway, University of London.

Pav is also an entrepreneur, having co-founded Hearth, a Yerba Mate energy drink company. He is passionate about bringing the South American tea to new markets and has appeared on the BBC to discuss running the business. His venture recently partnered with a professional footballer.

Unique fact: His energy drink company, Hearth, signed Argentinian World Cup Champion and Liverpool midfielder Alexis Mac Allister as a brand ambassador.

Personality Overview

Decisive

Fast-Paced

Self-Confident

They focus on objectivity in a pitch and pay little attention to bells and whistles.  They can be nudged to make faster decisions by offering what they value. They care equally about the product and its potential impact.

Topics They Care About

AI in Customer Service
He is currently building Fin. ai at Intercom, an AI product that provides complete visibility and analysis into customer conversations to optimize service quality.
Startup Entrepreneurship
He co-founded and runs Hearth, a Yerba Mate energy drink company, handling product development and business growth to bring the product to mass-market retailers.
Digital Transformation
He has extensive experience leading digital transformation projects, such as delivering a new e-commerce site and replatforming infrastructure for the luxury brand FLOWERBX.

Media Appearances

How we accidentally invented Job Stories. Featured in Intercom Blog

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How AI will change the nature of customer service work. Featured in Intercom Blog

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Work History

4-2024
Staff Product Manager at Intercom
5-2022 - 10-2024
Product Director at FLOWERBX
3-2021 - 5-2022
Senior Product Manager at iTech Media
5-2020
Co-Founder at Hearth - Yerba Mate Energy Drink
2-2020 - 3-2021
Product Manager at notonthehighstreet

Education

2010 - 2013
Bachelor of Science (BSc) from Royal Holloway, University of London
2003 - 2010
Education details unavailable from Burnham Grammar School

More Information

Social Presence :

Prographics :

Exp : 10 Location : United Kingdom Job Level : Middle Designation : Staff Product Manager at Intercom
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Insights For Selling To Pav

During A Call Or A Meeting

DO's

  • Ask them questions confidently while doing discovery, don’t be apologetic
  • Refer to testimonials from others in similar positions
  • Get to the point quickly instead of spending too much time on pleasantries

DONT's

  • Don’t try to be an alpha salesperson, give them equal space
  • Refrain from asking too many questions
  • Avoid repeating yourself or making generalizations

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pav is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Pav

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Pav move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Pav take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Pav

Personality Compatibility


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