Pedro Diaz

Examiner
DISC Type : cs

Regional Service Manager at Milner, Inc.

Deerfield Beach, Florida, United States

Overview

Pedro is a senior manager with over 39 years of experience leading technology and IT services organizations at Milner and Lanier Worldwide. He specializes in business development, strategic execution, and service management, with a consistent record of exceeding revenue targets. He holds an Associates degree in Electronic Technology.

Outside of his professional role, Pedro is a proponent for wildlife conservation, showing specific concern for the manatee population in Florida. He actively shares information about this cause and promotes community support. He also values and publicly celebrates his team and company events.

His guiding principle is ensuring "Customers complete satisfaction in every decision, every day. "

Personality Overview

Unexpressive

Process Oriented

Tough To Convince

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  Being observant comes to them naturally. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Customer Satisfaction
His professional headline is "Setting the Standards in Customer Service" and he has posted about ensuring customers' complete satisfaction in every decision.
Service Management
Has held numerous service management roles over his nearly four-decade career, focusing on field service operations, maintenance, and repair.
Managed IT Services
Previously served as Director of Operations for Managed IT Services at Milner, managing daily operations and providing sales support for these solutions.

Media Appearances

Pedro has no verified media appearances

Work History

1-2015
Regional Service Manager at Milner, Inc.
8-2013 - 1-2015
Director operations BTS & Managed IT Services at Milner, Inc.
9-1994 - 8-2013
Service Manager at Milner, Inc.
1990 - 1994
District Service Mgr White Plains N.Y at Lanier Worldwide
8-1987 - 7-1989
Service Supervisor at Lanier Worldwide

Education

1983 - 1985
AA in Electronic Technology from Suburban Technical School

More Information

Social Presence :

Prographics :

Exp : 38 Location : Deerfield Beach, Florida, United States Job Level : Middle Designation : Regional Service Manager at Milner, Inc.
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Insights For Selling To Pedro

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro is

  • Low-risk, adoption by others are very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Pedro

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Pedro move?

  • They do not like to rush and therefore can be quite slow in their decision-making.
  • Can Pedro take some risk or not?

  • They have little risk-appetite and prefer to take measured decisions.

You And Pedro

Personality Compatibility


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