Pedro Pablo Osejo Rincon in

Pedro Pablo Osejo Rincon

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Central America South & Caribbean Country Director at Teleperformance
📍 Bogotá, Capital District, Colombia

Pedro Pablo Osejo Rincon is the Country Director for Teleperformance in Central America South & Caribbean, with 24 years of experience leading large-scale BPO operations. He holds a Bachelors in Management Marketing and specializes in enhancing customer experience through process efficiency, technology, and strategic development across diverse industries.

He is a vocal advocate for the synergy between artificial intelligence and the essential human touch in the customer service industry.

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Experience
12 Years
Current Role
Central America South & Caribbean Country Director
Job Level
Mid-senior
Location
Bogotá, Capital District, Colombia
Personality Overview

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Priorities

Topics Pedro cares about

AI in CX
Advocates for combining AI with the human touch to enhance customer experience, seeing technology as an enabler for his teams.
Operational Excellence
Leverages his Six Sigma background to implement efficient processes, improve productivity indicators, and drive financial results in large operations.
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Career

Work history

6-2022
Central America South & Caribbean Country Director
Teleperformance
3-2022 - 6-2022
Director Pais Colombia
Qualfon
6-2017 - 2-2022
Director Nacional de Operaciones
Comdata España & Latam
9-2015 - 6-2017
Gerente de Operaciones
Interactivo Contact Center
4-2013 - 9-2015
Director de Negocios Multisector & Offshore
Atento
In the press

Media appearances

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Education
2012 - 2012
Certified
Dyncorp International
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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