Pedro Pablo Osejo Rincon

Questioner
DISC Type : c

Central America South & Caribbean Country Director at Teleperformance

Bogotá, Capital District, Colombia

Overview

Pedro Pablo Osejo Rincon is the Country Director for Teleperformance in Central America South & Caribbean, with 24 years of experience leading large-scale BPO operations. He holds a Bachelors in Management Marketing and specializes in enhancing customer experience through process efficiency, technology, and strategic development across diverse industries.

He is a vocal advocate for the synergy between artificial intelligence and the essential human touch in the customer service industry.

Personality Overview

Not Easily Convinced

Value Seeker

Price-Sensitive

They are more likely than others to negotiate on pricing and terms.  They prefer to do thorough analysis of any situation. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

AI in CX
Advocates for combining AI with the human touch to enhance customer experience, seeing technology as an enabler for his teams.
Operational Excellence
Leverages his Six Sigma background to implement efficient processes, improve productivity indicators, and drive financial results in large operations.
Team Culture
Publicly expresses deep gratitude for his teams, believing their dedication, energy, and resilience are the foundation of the business's success.

Media Appearances

Pedro has no verified media appearances

Work History

6-2022
Central America South & Caribbean Country Director at Teleperformance
3-2022 - 6-2022
Director Pais Colombia at Qualfon
6-2017 - 2-2022
Director Nacional de Operaciones at Comdata España & Latam
9-2015 - 6-2017
Gerente de Operaciones at Interactivo Contact Center
4-2013 - 9-2015
Director de Negocios Multisector & Offshore at Atento

Education

2012 - 2012
Certified from Dyncorp International

More Information

Social Presence :

Prographics :

Exp : 12 Location : Bogotá, Capital District, Colombia Job Level : Mid-senior Designation : Central America South & Caribbean Country Director at Teleperformance
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Insights For Selling To Pedro Pablo

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers
  • Share as much information as possible regarding your product

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Pedro Pablo is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Pedro Pablo

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Pedro Pablo move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Pedro Pablo take some risk or not?

  • They can take some risk if they are confident that they have analyzed the circumstances well.


You And Pedro Pablo

Personality Compatibility


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