Poliana Lopes Reis Santos in

Poliana Lopes Reis Santos

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Gerente at Sabesp
📍 São Paulo, São Paulo, Brazil

Poliana Lopes Reis Santos is a Manager at Sabesp with over a decade of experience in customer relationship management. She specializes in optimizing relationship channels, enhancing customer satisfaction, and improving processes. Poliana holds an MBA from FIA Business School and is certified in Agile Methodologies.

She is committed to continuous learning, with a focus on human-centered approaches as shown by her certifications in User Experience (UX) and courses in Design Thinking. Poliana is focused on personal development, holding a certification as a PNL Practitioner, which she applies to team leadership.

Poliana is actively involved in Sabesps digital transformation, recently participating in a key project involving Legaltech innovation.

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Experience
25 Years
Current Role
Gerente
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Poliana cares about

Customer Experience
Her role centers on managing the "Voz do Cliente" (Voice of the Customer) and enhancing satisfaction across all relationship channels.
Digital Transformation
Actively engaged in her company's modernization, highlighting her participation in projects involving Legaltech and innovation.
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Career

Work history

4-2025
Gerente
Sabesp
6-2024 - 3-2025
Assessor Técnico
Sabesp
8-2021 - 8-2024
Técnico em Gestao
Sabesp
4-2018 - 8-2021
Supervisora de canais de atendimento e Relacionamento com clientes
Sabesp
5-2011 - 4-2018
Supervisora de Atendimento ao Cliente
Sabesp
In the press

Media appearances

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Education
3-2023 - 12-2024
Master of Business Administration - MBA
FIA Business School
1-2018 - 12-2022
Bacharel em Administração
Centro Universitário Senac
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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