Poliana Lopes Reis Santos is a Manager at Sabesp with over a decade of experience in customer relationship management. She specializes in optimizing relationship channels, enhancing customer satisfaction, and improving processes. Poliana holds an MBA from FIA Business School and is certified in Agile Methodologies.
She is committed to continuous learning, with a focus on human-centered approaches as shown by her certifications in User Experience (UX) and courses in Design Thinking. Poliana is focused on personal development, holding a certification as a PNL Practitioner, which she applies to team leadership.
Poliana is actively involved in Sabesps digital transformation, recently participating in a key project involving Legaltech innovation.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
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