Poliana Lopes Reis Santos

Critic
DISC Type : C

Gerente at Sabesp

São Paulo, São Paulo, Brazil

Overview

Poliana Lopes Reis Santos is a Manager at Sabesp with over a decade of experience in customer relationship management. She specializes in optimizing relationship channels, enhancing customer satisfaction, and improving processes. Poliana holds an MBA from FIA Business School and is certified in Agile Methodologies.

She is committed to continuous learning, with a focus on human-centered approaches as shown by her certifications in User Experience (UX) and courses in Design Thinking. Poliana is focused on personal development, holding a certification as a PNL Practitioner, which she applies to team leadership.

Poliana is actively involved in Sabesps digital transformation, recently participating in a key project involving Legaltech innovation.

Personality Overview

Information Seeker

Negotiator

ROI Driven

It is very likely that they will negotiate pricing or other important terms.  They prefer to do logical analysis and value evidence over emotions. Unless the value is proven by data, they are unlikely to value fancy features.

Topics They Care About

Customer Experience
Her role centers on managing the "Voz do Cliente" (Voice of the Customer) and enhancing satisfaction across all relationship channels.
Digital Transformation
Actively engaged in her company's modernization, highlighting her participation in projects involving Legaltech and innovation.
Process Improvement
Her introduction emphasizes her expertise in the continuous improvement of processes and services to maximize efficiency and results.

Media Appearances

Poliana has no verified media appearances

Work History

4-2025
Gerente at Sabesp
6-2024 - 3-2025
Assessor Técnico at Sabesp
8-2021 - 8-2024
Técnico em Gestao at Sabesp
4-2018 - 8-2021
Supervisora de canais de atendimento e Relacionamento com clientes at Sabesp
5-2011 - 4-2018
Supervisora de Atendimento ao Cliente at Sabesp

Education

3-2023 - 12-2024
Master of Business Administration - MBA from FIA Business School
1-2018 - 12-2022
Bacharel em Administração from Centro Universitário Senac

More Information

Social Presence :

Prographics :

Exp : 25 Location : São Paulo, São Paulo, Brazil Job Level : N/A Designation : Gerente at Sabesp
URL has been copied!

Insights For Selling To Poliana

During A Call Or A Meeting

DO's

  • Keep some extra margin while sharing pricing, they are likely to negotiate later
  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Use phrases like ‘expect X% improvement’, ‘data clearly shows’ etc.

DONT's

  • Don’t try to give too many examples of other users, they like to make their own decisions
  • Make extra effort to not seem pushy or confrontational
  • Avoid phrases like ‘trust me’, ‘others just love’ etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Poliana is

  • Strong evidence of ROI, effective pricing, and proven data points matter the most to them.
  • Will you ever get a clear answer from Poliana

  • It is not very hard for them to say no if they are not convinced about the decision.

Insights For Deal Planning

    How fast (or slow) will Poliana move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Poliana take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Poliana

Personality Compatibility


Other Sabesp Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.